Quality Officer/Process Engineer

About the role

DHL Supply Chain Phils., Inc. is seeking a dedicated and detail-oriented Quality Officer/Process Engineer to join our operations team in Cabuyao City, Laguna. This is a full-time position that plays a critical role in ensuring the highest standards of quality and operational excellence across our supply chain and retail distribution operations. As a Quality Officer/Process Engineer, you will be responsible for implementing, monitoring, and continuously improving quality control processes, ensuring compliance with industry standards, and optimising operational efficiency. This role is essential to maintaining our reputation for reliability and customer satisfaction in the retail and consumer products sector.

Key responsibilities
Develop, implement, and monitor quality control procedures and standards across all operational processes

• Conduct regular audits and inspections to ensure compliance with internal policies, industry regulations, and customer requirements
• Analyse production and operational data to identify inefficiencies, bottlenecks, and areas for improvement
• Lead root cause analysis investigations when quality issues or deviations occur, and implement corrective and preventive actions
• Collaborate with warehouse, logistics, and retail teams to optimise processes and enhance productivity
• Prepare comprehensive quality reports and performance metrics for management review
• Conduct training and coaching sessions with staff to promote quality awareness and adherence to standard operating procedures
• Maintain and update quality documentation, including work instructions, checklists, and standard operating procedures
• Engage with process improvement initiatives, including lean methodologies and continuous improvement programmes
• Liaise with suppliers and customers to address quality concerns and ensure satisfaction

What we're looking for

• Bachelor's degree in engineering, Quality Assurance, Supply Chain Management, or a related discipline
• Minimum 3-5 years of professional experience in quality control, process engineering, or operational excellence within manufacturing, logistics, or retail distribution environments
• Strong knowledge of quality management systems, including ISO 9001 and other relevant standards
• Proficiency in data analysis and familiarity with quality assurance tools and methodologies such as Six Sigma, Lean, or similar frameworks
• Excellent problem-solving skills with the ability to identify root causes and implement effective solutions
• Strong communication and interpersonal skills with the ability to work collaboratively across multiple departments
• Proficiency in Microsoft Office applications and experience with quality management software or ERP systems
• Attention to detail with a commitment to maintaining high standards of accuracy and compliance
• Certification in quality management (such as CQE, ASQ, or equivalent) is preferred but not essential
• Experience in the retail, consumer products, or supply chain industry is advantageous

What we offer

DHL Supply Chain Phils., Inc. is committed to supporting the professional development and well-being of our employees. We offer a competitive salary package commensurate with experience and qualifications. Our benefits include health insurance coverage, opportunities for career advancement and skills development through training programmes, and a supportive work environment that values innovation and continuous improvement. We recognise the importance of work-life balance and provide flexible working arrangements where possible. Additionally, employees benefit from employee assistance programmes and wellness initiatives designed to promote physical and mental health. We are an equal opportunity employer and actively encourage applications from qualified candidates of all backgrounds.

About us

DHL Supply Chain Phils., Inc. is a leading provider of integrated logistics and supply chain solutions, delivering excellence in the retail and consumer products sector. As part of the global DHL network, we leverage world-class expertise, advanced technology, and a commitment to customer satisfaction to provide efficient and reliable supply chain services. Our mission is to connect people and goods across the globe, enabling commerce and improving lives. We pride ourselves on our operational excellence, innovation, and dedication to sustainable business practices. With a strong presence in the Philippines, we are committed to contributing to local economic development whilst maintaining the highest international standards of service quality.

Apply now

If you are a detail-oriented professional with a passion for quality and process improvement, we would like to hear from you. Please submit your curriculum vitae, a cover letter outlining your relevant experience, and any relevant certifications to our recruitment team. We look forward to welcoming a talented Quality Officer/Process Engineer to our team in Cabuyao City, Laguna.