Quality Operations Director

Job Summary:

Responsible for providing Operations Support in key areas of the business including Quality Control, Quality Assurance, IT Systems and general Compliance to ensure business objectives are met for the total EMUS organization. Works with all levels of business including EMUS top management, Japan expats, internal management as well as global ETRIA members.

Daily management of Quality management system (QMS) including quality control systems, Non-conformance process, Problem solving process, and quality assurance monitoring to ensure stable quality in the factory and external customers.

Oversee IT systems management to support overall factory, evaluate and make recommendations and adjustments as necessary to improve efficiency and effectiveness of IT system, in addition to reducing non-value task.

Ensure total factory compliance based on ETRIA global requirements, US State and Federal rules and regulations, ISO systems, SOX systems, and other internal compliance. Review and confirm adherence along with recommendations to improve management systems.

Responsibilities:

1. EMUS top mgmt support: directs existing processes, monitors performance, and makes recommendations to improve business performance in the areas of Quality, IT and Compliance with goal to maximize corporate value and profit.

2. Quality Control management - works with all areas of operations and business planning members to follow established quality control system. Conduct reviews and develop new activities to reduce quality risk by working with process owners to improve stability in all areas of the operations.

3. Quality Assurance - Analyzes and assesses past performance by reviewing data, identifying trends, and developing new activity to reduce re-occurring issues. Point of contact with all external customers to support and correct any customer satisfaction issues. Provides feedback to top management and makes recommendations based on data analysis.

4 IT Systems - support all areas of the business by providing support on existing IT systems and developing new systems based on business requirements. Provide top management with regular assessments and recommendations based on working with IT manager.

5 Compliance and Corporate governance: works with REI compliance department to manage and review compliance systems such as ISO, SOX, Quality systems

6 General Analysis/ Reporting - performs complex analyses of special topics as needed based on top management direction. Creates summary reports on monthly, quarterly, term and/or annual basis, presents and makes recommendations as needed to top management .

7 ETRIA Japan communications - supports local business planning department and business planning expat to communicate with key ECL/Prod Division members, communicate and exchange information, and carry out global direction as needed to meet financial and business objectives for the company.

Experience

Required

• Ability to interpret data, identify trends, and implement effective solutions.
• Demonstrated leadership experience managing teams and cross-functional initiatives.
• Strong analytical and problem-solving, organizational, presentation, and communication skills.
• Familiarity with compliance frameworks, quality systems, internal controls, and audit processes.
• Ability to collaborate across all levels of the organization, including executive leadership, operational management, corporate support functions, customers, and international partners.
• Work Environment: Primarily office-based with extensive computer use. Occasional time spent within a manufacturing environment.

Preferred

• Japanese language skills for communication with international stakeholders are a plus.
• Experience leading operational, quality, compliance, or technology functions within a manufacturing environment strongly preferred.

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