Quality Operations Executive

Key Responsibilities

1. Real-Time SLA Monitoring & Analysis

• Monitor the "Control Tower" dashboard to track live parcel movement across all hubs and delivery centers.
• Identify "Stuck Parcels" (aged inventory) that have exceeded the standard dwell time and investigate the root cause.
• Analyze daily, weekly, and monthly SLA Performance (On-Time Delivery, First Attempt Delivery Rate).

2. Dropship Center (DC) Coordination

• Act as the primary bridge between data insights and physical operations.
• Communicate daily "Urgent/Critical" lists to DC Managers to ensure priority parcels are moved to the front of the queue.
• Provide early warnings to DCs regarding incoming volume surges to ensure they have the capacity to meet SLAs.

3. Bottleneck Identification & Troubleshooting

• Use data to pinpoint specific hubs or routes that are consistently underperforming.
• Conduct "Root Cause Analysis" for failed deliveries (e.g., incorrect routing, courier shortage, or address issues).
• Coordinate "Rescue Missions" for high-priority or delayed shipments by arranging alternative transport or expedited handling.

4. Performance Reporting

• Generate daily "Health Reports" for management, highlighting missed SLAs and recovery plans.
• Develop automated alerts or triggers to notify the team when a parcel is at risk of breaching an SLA.

Job Requirements:

• Bachelor’s Degree in Logistics, Supply Chain Management, Business Administration, or related field.
• Preferred a minimum 1–3 years of experience in quality assurance, compliance, or operations within logistics / supply chain industry. However, fresh grads are also welcomed!
• Strong analytical skills with good knowledge of Excel and reporting tools.
• Detail-oriented, structured, and strong problem-solving ability.
• Good communication and coordination skills, proficient in both English and Mandarin speaking to effectively communicate with Mandarin-speaking clients.