Quality Process Professional - A

About The Role  
The Quality Process Professional establishes and runs the quality process. They have various responsibilities which include architecting, defining and maintaining Quality Management Systems to enable standard way of working, developing and managing process assets methods, PoVs best practices, enablers to facilitate delivery and acting as SMEs in areas such as Agile, Service Management, Six Sigma etc. They are responsible for creating and maintaining process metrics baselines and prediction models accountBU level to support data driven delivery execution and governance and support creation of estimation models. They will plan and drive external quality certification initiatives to provide confidence to internal external stakeholders on the robustness of QMS and plan and conduct Quality Audits to monitor compliance, provide early alerts, identify best practices and improvement opportunities. The Quality Process Professional will also develop and conduct Quality trainings to enhance awareness and skills and enable the sales function by creating assets highlighting Capgeminis processes, process assets and platforms. They can also be called upon to assist with solutioning as Subject Matter Experts.

About The Role - Grade Specific 

Quality Management

Risk and Compliance Officer

Quality Audit

Quality Management

Skills (competencies) 

Active Listening
Adaptive Thinking
Analytical Thinking
Assertiveness
Attention to Detail
Business Agility
Change Management
Conflict Management
Continuous Improvement
Decision-Making
Emotional Intelligence
Financial Control
Influencing
Innovation
Managing Difficult Conversations
Negotiation
Proactiveness
Problem Solving
Project Governance
Project Management
Project Planning
Project Reporting
Project Tracking
Relationship-Building
Risk Assessment
Risk Management
Scope Management
Stakeholder Management
Strategic Governance
Strategic Thinking
Team Management
Time Management
Unified Project Management (UPM)
Unified Service Management (USM)