Quality Professional

Job highlights

• 1-6 years experience in quality assurance with strong knowledge of quality management principles
• Manage quality standards, develop quality control processes, analyze data, provide training, and ensure compliance

Looking for a skilled professional to join our team as a Quality Executive in Domestic BPO. The ideal candidate will have 1-6 years of experience and be based in Bengaluru.

Roles and Responsibility

• Manage and maintain high-quality standards in domestic BPO operations.
• Develop and implement quality control processes to ensure excellence.
• Collaborate with teams to identify and resolve quality issues.
• Analyze data to identify trends and areas for improvement.
• Provide training and coaching to team members on quality procedures.
• Ensure compliance with company policies and regulatory requirements.

Job Requirements

• Minimum 1 year of experience in quality assurance or a related field.
• Strong knowledge of quality management principles and practices.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and reporting skills.
• Experience working with CRM/IT enabled services/BPO is preferred.