Quality Program Manager

How You'll Help Us Keep Climbing (Overview & Key Responsibilities) This position requires 100% travel . As a member of the Delta Essential Maintenance Provider (EMP) Oversight Team, the Quality Program Manager (QPM) will provide technical and advisory support to the EMP team and the Delta site team in the areas of inspection, quality, airworthiness, safety, and regulatory compliance. The QPM will coordinate with the EMP on disputed issues pertaining to airworthiness, safety and compliance, and ensure that maintenance performed on Delta aircraft and/or components is accomplished in accordance with all applicable regulations, Delta's approved Continuous Airworthiness Maintenance Program (CAMP), the Delta Technical Operations Policy/Procedures (TOPP) manual and also the EMP supplier's Repair Station Manual/Quality Control Manual (RSM/QCM).

• The Quality Program manager is responsible for managing daily activities related to Quality Control and Quality Assurance and advocating corporate objectives; provides assistance to the Manager of Quality Oversight in regard to EMP maintenance activities designed to identify discrepancies and ensure corrective action is effective and compliant; directs all technical and non-technical EMP initiatives in support of maintaining and enhancing the inspection and Quality programs; works closely with Airframe Supplier Operations Site Manager and team.
• Ensures all Delta, Regulatory Compliance and Safety regulations are followed.
• Understands and manages the department operating plan and supports improvement to the department business model.
• Responsible for mentoring and development of positive and effective relationships with EMP personnel, as well as Delta Air Lines site team.
• Assists in implementation of improvement projects such as Lean, Six Sigma, and 5S.
• Supports both strategic and tactical plans that create a safety conscious environment that results in employee safety and well-being in coordination with Supplier Operations.

What You Need To Succeed (Minimum Qualifications)

• Is at least 18 years of age and has authorization to work in the United States.
• Possesses a high school diploma, GED, or high school equivalency.
• Embraces diverse people, thinking, and styles.
• Consistently prioritizes safety and security of self, others, and personal data.
• Federal Aviation Administration (FAA) Airframe & Power Plant license is required.
• Minimum of 5 years equivalent experience in an Inspection, Quality Control or Quality Assurance position on aircraft and/or aircraft components or 10 years in an Aircraft Maintenance position on aircraft and/or aircraft components is required.
• Must be able to obtain a passport and all visas as required.
• Must be able to communicate effectively with personnel at all levels, both written and verbal.
• Must be able to work well under pressure, act in a timely manner and handle multiple competing priorities.
• Must be able and willing to travel to any location in support of Delta Air Lines as required by management based on the needs of the department.
• Must be willing to travel 100% as required based on assignment needs of the department?
• Must have the ability to improve quality, efficiency, and competitiveness of products and services.
• Must be performing satisfactorily in current position.

What Will Give You a Competitive Edge (Preferred Qualifications)

• Supervisory experience.
• College graduate with a degree in a related field.
• Knowledge and proficiency with SCEPTRE.
• Strong analytical skills along with a strong technical background in Delta's maintenance practices, organization, and procedures.
• Candidates should be highly motivated, self-directed, proactive, and have the ability to work under pressure with time constraints while prioritizing multiple initiatives and tasks.
• Candidates should possess extensive knowledge of Federal Aviation Regulations, Orders and Notices.
• Candidates should possess strong and proven leadership experience and skills and the ability to provide an atmosphere in which personnel are self-motivated to perform.
• Candidates should be able to develops both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being.

Benefits And Perks To Help You Keep Climbing Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare