Quality Specialist (CCRP Specialist )

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Quality Manager

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Your role and responsibilities

In this role, you will have the opportunity to support the deployment of the quality strategy for a local organizational unit, including quality culture, systems, tools, and competent teams with the aim to achieve and exceed customer expectations, while ensuring sustainable operations. Each day, you will assist the organization in achieving the right mix of prevention, continuous improvement, robust root cause analysis, quick response, and sustainable solutions to problems. You will also showcase your expertise by collaborating with local functions that impact the quality results to reach the targets for the organizational unit and aim for world-class performance.

The work model for the role is: {onsite}

This role is contributing to the {CPP ID Quality} in {Xiamen China}. Main stakeholders are {ELDS}.

You will be mainly accountable for:

• Handle CCRP timely and effectively to minimize customer dissatisfaction, enhance customer satisfaction and loyalty by cross-company, cross-functional or cross-organizational coordinating.
• Fulfill CCRP KPI target, AOT/ROT/COT/AVG. open days.
• Analyze customer complaints and other customer feedbacks, identify opportunities for product, service and process improvement.
• Participate in customer feedback collection, resolution and improvement of major quality issue.
• Lead major improvement project, especially for repeat case.
• Others related quality activities according to the CCPR plan.
• Others items as assigned by QMD manager or CCRP manager.

Our team dynamics
You will join a {dynamic, talented, high performing} team, where you will be able to thrive.

Qualifications for the role

• Bachelor degree with major electrics or mechanics
• At least 1 years’ working experience in quality or product areas
• With good knowledge and skills in quality, production, product or project management
• Experience in coordination and handling quality problem independently
• Power system, electrics and mechanics
• Common knowledge on power switchgear and apparatus
• Common quality management statistical tools and methods
• Good communication and coordination skills both internally and externally
• Skillful in problem solving by using statistical techniques
• Prefer to familiar with power system and switchgear structure
• Good English skill in speaking, reading and writing
• Good collaboration with other functions and team work
• High responsibility and ownership
• Strong ability to solve conflicts

More about us

ABB is a technology-based provider of power and automation products, systems, solutions and services. Building on our core strengths of technology leadership, pioneering spirit and a sustainable approach to business, ABB helps our customers to become more profitable while lowering environment impact.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.