Quality Specialist

The Quality Specialist is an essential member of our operations team. This position is responsible for

maintaining quality and will support the ongoing operations of Sevaro's Telehealth Programs to new

and existing hospital partners. The incumbent provides consistently excellent service to our hospital

partners and internal team members consistent with the mission and vision of Sevaro Health.

Responsibilities:

• Coordinate quality meetings, prepare agendas, and take detailed minutes from Fireflies and send

out minutes and follow up action items

• Prepare and update monthly hospital and provider dashboard and data collection on a daily basis

to help support the Quality leads

• Update monthly DTN dashboards
• Perform data entry and analysis to support quality metrics and key performance indicators (KPIs).
• Help with the preparation and distribution of quality-related reports and presentations.
• Collaborate with cross-functional teams to address quality issues and drive continuous

improvement initiatives.

• Ensure compliance with regulatory requirements and internal quality standards.
• Participate in internal audits and assist with external audits as needed.
• Send out provider and client surveys
• Order treats and awards for outstanding DTN's and achievements
• Organizing internal policies and maintain routine schedule for updating and reviewing policies
• Collect physician attestations related to workflow education and ensure completion of the

associated documentation requirements.

• Support operational oversight by monitoring hospital site volumes on a daily and monthly basis,

identifying trends, and escalating concerns as appropriate.

• Other tasks as required

Other tasks as required

Requirements:

• Proven experience as an administrative assistant or similar role, preferably in a quality assurance

or related field.

• Strong organizational skills and attention to detail.
• Proficiency in MS Office, particularly Excel, Word, and PowerPoint.
• Excellent written and verbal communication skills.
• Ability to prioritize tasks and work independently with minimal supervision.
• Knowledge of quality management systems (QMS) and regulatory requirements (ISO standards,

FDA regulations, etc.) is a plus.