Quality Supervisor

Job Description Reporting to the Quality Manager, as Quality and Continuous Improvement Supervisor, you will be responsible for overseeing quality management and continuous improvement initiatives within our organization. You will play a key role in monitoring corrective actions, handling customer complaints, and implementing continuous improvement methodologies, with the aim of optimizing process performance and ensuring a work environment that meets quality and safety standards.

Responsabilit s

• Quality Management System (QMS) Management: You will be responsible for managing internal quality processes within your assigned geographical area, ensuring their compliance with ISO standards and other certifications, and will supervise the application of quality procedures.
• Monitoring of quality audits and corrective actions: Organize and carry out internal audits in collaboration with the Quality Manager, identify non-conformities, propose corrective and preventive actions to maintain and improve processes.
• Continuous Improvement: Implement and manage continuous improvement initiatives to optimize processes, reduce waste and improve business performance.
• Customer complaint handling: Manage customer complaints using tools such as FMEA, 8D, 5M to analyze root causes and define effective corrective actions aimed at resolving problems and improving customer satisfaction.
• Training and raising awareness among teams: Train teams in good quality practices, the use of continuous improvement tools and the management of customer complaints, promoting a quality culture at all levels of the organization.
• Monitoring quality indicators: Implement and monitor key performance indicators (KPIs) related to quality and continuous improvement, analyze performance and define actions to achieve quality objectives.
• Reporting and communication: Provide regular reports on the status of quality actions and continuous improvement, and ensure smooth communication with other departments (quality, safety, etc.).

Desired Candidate Profile

Bac +2 or 3 diploma in quality, risk management, or similar field.

Significant experience in a similar role, ideally in an industrial environment or in quality management.

Mastery of quality standards (ISO 9001, EN 9100, PHONE_NUMBER, IATF, etc.) and associated tools for continuous improvement.

Skills in using customer complaint handling tools such as: FMEA, 8D, 5S, 5M (Failure Mode, Effects and Criticality Analysis).

Experience in managing continuous improvement and in managing corrective actions related to customer complaints.

Excellent communication skills and ability to raise awareness among teams about the importance of quality and continuous improvement.

Rigour, organisation and the ability to work autonomously and proactively.