Quality Supervisor

** Must be willing to work 2nd (3p-11p) or 3rd Shift (11p-7a)**

As the Quality Assurance Supervisor, you will lead the departmental efforts in ensuring the integrity of our security printed products . You will oversee the end-to-end quality lifecycle—from auditing raw materials and paper to certifying in-process and finished goods . This role balances people leadership with technical expertise, requiring a hands-on approach to statistical analysis, laboratory testing, and cross-functional communication .

• Key Responsibilities

  Team Leadership & Operations

  • Supervision: Directly lead and assign work to QA Specialists, Lab Technicians, and Inspectors .
  • Training: Establish robust quality procedures and lead employee training on inspection designs, testing protocols, and laboratory integration .
  • Decision Making: Collaboratively make "run/no-run" and product acceptance decisions alongside the Quality Manager, Operations, and Senior Leadership .

  Technical Quality & Testing

  • Lab Operations: Operate and train staff on precision equipment such as tensometers, densitometers, and COF testers .
  • Physical/Chemical Analysis: Conduct detailed chemical and physical testing on paper, raw materials, adhesives, and finished security products .
  • Precision Measurement: Utilize specialized tools including micrometers, calipers, loupes, and gages to verify product specifications .
  • Data Analysis: Apply advanced statistical methods and control-charting to evaluate current processes and drive continuous improvement .

  Compliance & Software Management

  • Systems Management: Utilize Quality Management software to track, report, and resolve CAPAs (Corrective and Preventive Actions), customer complaints, and nonconformances .
  • Communication: Provide real-time updates on significant quality developments to production teams and corporate management .
  • Documentation: Maintain rigorous data logs for all QA activities in alignment with company policies .
  • Standards: Stay current on evolving government and industry quality assurance codes and standards .

  Minimum Qualifications

  • Education: Bachelor’s degree (B.S./B.A.) from a four-year institution .
  • Experience: At least three (3) years of related quality experience or training .
  • Alternative: An equivalent combination of education and experience, specifically featuring heavy coursework in Math and Science/Chemistry .
  • Certifications: ASQ (American Society for Quality) or equivalent certification is highly preferred .

  Technical Skills

  • Mathematics: Ability to calculate ratios, proportions, area, circumference, and volume .
  • Algebra/Geometry: Proficiency in applying basic algebraic and geometric concepts to quality testing .
  • Software: Advanced MS Excel skills and proficiency in MS Office and Quality Management Systems (QMS) .

  Physical Requirements

  • Manual Dexterity: Regularly required to stand, walk, and use hands to handle, feel, or reach .
  • Vision: Must have excellent color recognition, close-range vision, and the ability to adjust focus .
  • Lifting: Must frequently lift up to 10 pounds and occasionally move up to 25 pounds .

  Banknote Corporation of America is an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position .