Quality Supervisor

wherewework.gr εκμέρους της:

Concentrix Greece Main responsibilities:

• Supervise work group, including work assignment and attendance monitoring; provide input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements; manage resources across the assigned portfolio of single client or site (personnel schedules, varying account needs)
• Maintain accurate metrics of direct reports individual performance as well as overall team level performance
• Conduct analysis on quality performance across single site or client and be responsible to identify trends, determine root cause, present findings both internally and externally and lead corrective action plans
• Evaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plans
• Lead quality task forces / action plans with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners) for respective single site or client
• Ensure consistent application of the quality process/system across assigned site or client including but not limited to calibration sessions, review the reviewer, insights and reporting; administration of applicable certification and training processes up to and including internal and client requirements

Candidate Profile:

• Bachelor's Degree in related field from a four-year college or university with 2-4 Years of Experience preferred.
• Ability to foster a sense of professionalism and relationship building for self and team.
• Strong attention to detail.
• Self-starter, sense of urgency and works well under pressure.
• Ability to mentor, coach and provide direction to a team of employees.
• Ability to lead team in multi-tasking, periodization, and meeting timelines on deliverables.
• Proficient in Microsoft Office.
• Strong communication skills, both written and verbal.

Why Join Us? ✨ Work with a globally recognised technology brand

✨ Lead large-scale, high-performing sales organisations

✨ Influence commercial strategy and business outcomes

✨ International and collaborative working environment

✨ Significant career development and leadership growth opportunities

✨ Competitive salary, bonus structure, and benefits package

✨ Relocation support available

✨ Be part of an organisation that rewards innovation, performance, and leadership excellence

Location 📍 Athens, Greece

🏢 On-Site Role

[INTERNAL ONY] Requirements :

• KPI Performance above Teams Average in the last 6 months
• No absenteeism in the last 6 months
• No disciplinary actions for the last 6 months