Quality Supervisor

Key Responsibilities

 Act as the primary point of coordination for assigned locations and work closely with the

Zonal Training Manager.

 Coordinate training activities across assigned locations with Training Supervisors.

 Prepare and publish a training calendar for the assigned zone.

 Monitor and validate new-hire training certification results and performance.

 Ensure training processes and standard operating procedures are followed across assigned

locations.

 Coordinate zone-level training initiatives and employee engagement activities based on

operational requirements.

 Monitor training provided to employees who require additional performance support and

provide inputs to Training Supervisors.

 Monitor and validate call listening and feedback sessions.

 Ensure call quality examples and reference libraries are maintained and reviewed regularly.

 Prepare refresher training materials and share them with Training Supervisors for

implementation.

 Review actual performance against defined targets and identify areas requiring improvement.

 Coordinate with relevant teams to resolve issues related to dialer systems, LMS, and other

training-related infrastructure.

 Track complaints and escalations and ensure they are addressed within the required

timelines.

 Maintain records of complaints and escalation closures in the relevant system.

 Ensure required compliance documents and records are maintained properly.

 Coordinate with Operations, Training, Quality, and other relevant teams to support business

requirements.

 Prepare and maintain reports related to training, performance, quality, and compliance

activities.

Required Skills

 Strong experience in banking collections.

 Previous experience in a supervisory or team coordination role.

 Good understanding of collection processes and customer interactions.

 Experience working with training, quality, or operations teams.

 Good knowledge of performance monitoring and process adherence.

 Strong communication and coordination skills.

 Good analytical and problem-solving abilities.

 Basic knowledge of MS Excel and reporting.

 Ability to manage multiple activities across different locations.

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Qualification

 Any graduate degree.

 Relevant experience in banking collections, operations, training, or quality will be preferred.

Interested candidate share your resume through "Gmail (or) whatsapp" : [email protected] (or) 9080170996

Pay: ₹300,000.00 - ₹350,000.00 per year

Benefits:

• Internet reimbursement
• Provident Fund

Work Location: In person