Quality Systems Manager, Quality Systems Manager

Quality Systems Manager 📍 Redruth ¦ 🕒 Full-Time ¦ 🌟 Pilgrim’s Europe Are you an experienced Quality professional with a passion for food safety, compliance, and continuous improvement? Do you thrive in a fast-paced food manufacturing environment and enjoy leading teams, driving standards, and building strong customer relationships?

We have an exciting opportunity for a Quality Systems Manager to join our Technical team in Redruth, playing a key role in ensuring our products meet the highest standards of food safety, quality, legality, and customer expectations.

What You'll Be Doing As Quality Systems Manager, you will take ownership of the site's Quality Management System (QMS), ensuring compliance with legislation, industry standards, customer requirements, and Pilgrim's Europe policies.

Key Responsibilities Will Include

• Leading the development, implementation, and continuous improvement of the site's Quality Management System.
• Ensuring compliance with BRC, customer standards, regulatory requirements, and third-party assurance schemes.
• Managing customer complaints, investigations, trending analysis, and corrective actions.
• Coordinating and leading third-party and customer audits, ensuring effective close-out of actions.
• Acting as Deputy HACCP Team Leader, driving HACCP activities, validation programmes, and food safety risk assessments.
• Managing technical specifications, customer technical systems, document control, and product integrity requirements.
• Overseeing environmental, microbiological, ATP, and pest control programmes.
• Supporting customer visits and audits while building strong working relationships with key customer contacts.
• Leading, coaching, and developing the Quality Systems and Technical Administration teams.
• Driving a culture of food safety, quality excellence, and continuous improvement across the site.
• Supporting the Technical Manager and deputising when required.

Essential Skills & Experience ✅ Experience operating within a food manufacturing environment

✅ Strong Knowledge Of

• BRC, ISO22000, or equivalent GFSI standards
• Retailer food safety and product integrity requirements
• HACCP, VACCP, and TACCP programmes
• Third-party and customer audit processes

✅ Experience managing customer relationships and retailer expectations

✅ Excellent root cause analysis and problem-solving skills

✅ Strong organisational, planning, and communication skills

✅ Proficient in Microsoft Office applications including Excel, Word, PowerPoint, and Outlook

Qualifications

• Food Science qualification or equivalent industry experience
• HACCP Level 3
• Level 3 Food Safety in Manufacturing
• Internal Auditor qualification
• Lead Assessor or BRC Auditor training desirable

Why Join Pilgrim's Europe? At Pilgrim's Europe, quality and food safety are at the heart of everything we do. This is a fantastic opportunity to join a market-leading food manufacturer where you'll have real influence, lead critical quality initiatives, and play a key role in delivering excellence for our customers and consumers.