Quality Systems Specialist

12 Months Contract to Direct

Monday - Friday

Onsite

Overview: Manage customer-facing quality systems, SAP order and shipment execution, complaints, RMAs, and QMS improvements in a regulated medical device environment.

Responsibilities

• Process customer orders and shipments in SAP and communicate delivery commitments.
• Manage customer complaints, RMAs, returns, and change requests.
• Coordinate investigations and corrective actions across Quality, Planning, Engineering, and Operations.
• Maintain QMS documentation, quality metrics, and audit readiness.

Requirements

• Customer-facing quality systems experience in a regulated environment.
• Hands-on SAP order and shipment processing experience.
• Customer complaint, RMA, and cross-functional coordination experience.
• Familiarity with ISO 13485 and FDA quality requirements.