Quality Systems Supervisor (QMS)

Job title: Quality Systems Supervisor (QMS)
Location: Wistron Mexico

Position summary
The QMS Engineer is responsible for designing, implementing, maintaining, and continuously improving the company’s Quality Management System and document control processes at Wistron Mexico. This role has authority to influence organizational quality policies and procedures and is responsible for conducting internal audits, driving corrective/preventive actions, ensuring compliance with applicable quality regulations and standards, and supporting Headquarters with ESGI (Environmental, Social, Government, and Innovation) reporting and related activities.

Key responsibilities

• Quality systems & procedures
• Develop, document, implement, and maintain quality policies, procedures, work instructions, quality manuals, and related documentation to ensure alignment with corporate objectives and applicable standards.
• Propose and document new policies, procedures, trainings, and exam materials; keep all quality system documentation current, organized, and accessible.
• Document control
• Establish and manage an efficient document control system that ensures accuracy, version control, traceability, distribution control, retention, and secure storage of all quality documents.
• Configure and administer document control tools/systems (electronic or hybrid) and train users on correct usage.
• Internal audits & compliance
• Plan, execute, and report internal quality audits (schedule, checklists, evidence collection, nonconformity reports).
• Track and verify corrective and preventive actions (CAPAs) to closure.
• Ensure compliance with applicable quality standards and regulations (e.g., ISO and other industry standards relevant to the site) and support external audits and certifications.
• Quality performance & improvement
• Collect, analyze, and report quality metrics and performance data; identify trends, root causes, and opportunities for improvement.
• Lead or support continuous improvement initiatives (8D, RCA, PDCA, Lean/Six Sigma tools) that reduce defects, waste, and costs while improving product and process quality.
• Support new product introductions and process changes from a quality systems perspective.
• ESGI support and oversight
• Support Headquarters in preparing and delivering ESGI reports by collecting required data, coordinating inputs, and ensuring documentation accuracy.
• Plan and oversee site activities and events to ensure compliance with ESGI requirements; document outcomes and corrective actions as needed.
• Training & competence
• Design and deliver training programs and examinations related to QMS, document control, audits, and ESGI requirements.
• Maintain training records and monitor personnel competence for roles affecting quality.

Authority & decision‑making

• Has the authority to recommend and influence quality policies, mandatory procedures, and system changes.
• Can raise, prioritize, and require corrective actions and escalate serious quality issues to site leadership and Headquarters.
• May temporarily hold or quarantine nonconforming product/processes pending investigation and corrective action, in coordination with site management.

Required qualifications

• Bachelor’s degree in Engineering, Industrial Engineering, Quality, or related technical discipline.
• Advanced English
• 3 + years of progressive quality experience in a manufacturing environment; experience with QMS development and internal auditing required.
• Proven experience with document control systems and quality documentation management.
• Demonstrated ability in data analysis and use of quality tools (root cause analysis, 8D, FMEA, SPC).
• Fluent in Spanish and English (written and verbal) — able to prepare reports and communicate with Headquarters.

Preferred qualifications & certifications

• Lead Internal Auditor for ISO 9001 (or equivalent) or Certified Quality Auditor/Engineer (CQE).
• Six Sigma Green/Black Belt or Lean certification.
• Experience with electronic document management systems (e.g., MasterControl, Documentum) and quality data/analysis tools (Minitab, Power BI, Excel).
• Prior experience supporting corporate ESG or sustainability reporting.

Skills & competencies

• Strong analytical skills and attention to detail.
• Excellent verbal and written communication and presentation skills.
• Ability to lead cross‑functional teams and influence stakeholders at all levels.
• Project management skills and ability to manage multiple priorities.
• Strong ethics, integrity, and commitment to quality and environmental/social governance principles.

Performance indicators (examples)

• Internal audit completion and closure rate of NCs/CAPAs.
• Document control turnaround time and documentation accuracy.
• Reduction in defect rates and quality-related costs.
• Timeliness and accuracy of ESGI report submissions and compliance activities.
• Training completion and competence metrics for quality-related roles.

Sueldo: $1.00 - $2.00 al año

Beneficios:

• Seguro de gastos médicos mayores
• Seguro de vida
• Vales de despensa

Lugar de trabajo: Empleo presencial