Quality Technician

Location: Celina, OH, 45822

General Purpose:

The Quality Technician – Production Support is responsible for assisting and supporting production, shipping, quality improvement, training, corrective action activities, and customer-specific requirements. This role helps ensure product quality, accurate documentation, effective communication, and timely resolution of quality issues throughout the facility.

General Responsibilities:

• Assist the Quality Improvement Manager with daily quality support activities, documentation, process improvements, and new quality initiatives.
• Support the development, maintenance, and implementation of standard operating procedures, work instructions, one-point lessons, checklists, and packaging specifications.
• Perform facility walkthroughs to identify quality concerns, verify production readiness, and support issue resolution.
• Review two-hour production paperwork for accuracy, completeness, and discrepancies; remove outdated paperwork and ensure current documentation is available.
• Assist with two-hour quality shift transitions, supervisor meetings, and communication of new implementations on the production floor.

Job Tasks:

• Respond to day-to-day production quality issues and help determine whether product meets quality specifications and requirements before production continues.
• Inspect, sort, and segregate products to determine acceptable and nonconforming material.
• Determine when labels and skid sheets need to be reprinted or updated and assist with relabeling and repackaging orders as needed.
• Support shipping by inspecting product condition, reworking damaged pallets, restacking products, and verifying customer-specific pallet and packaging requirements.
• Assist with returned material by identifying what was returned, documenting quantities, evaluating product condition, reporting findings, and capturing photos upon arrival.
• Track in-house scrap when it exceeds two hours’ worth of production and maintain accurate records for review.
• Track and maintain in-house FDA scrap and returned PIR (Post Industrial Recyclable) FDA
• Support corrective action investigations by documenting incidents, identifying trends, and preparing information needed for management review.
• Work with production leadership to provide data and documentation that supports accountability and continuous improvement.
• Prepare trend summaries, charts, and reports to help managers identify recurring issues by shift, product, process, or department.
• Maintain the quality hold area daily, determine the status of held material, and identify remaining actions required for disposition.
• Complete daily additive tracking and maintain related documentation.
• Assist with training activities related to quality procedures, documentation requirements, inspections, and production support processes.
• Support trials and samples by verifying that product meets specifications, required paperwork is completed accurately, and materials are packaged appropriately for shipment.
• Help communicate quality expectations and new procedures for production and shipping personnel.
• Assist in safety culture inspections

Knowledge and Skills:

• Previous experience in quality, production, manufacturing, shipping, or a related environment preferred.
• Strong attention to detail and ability to identify product defects, documentation errors, and process concerns.
• Ability to read, understand, and follow specifications, work instructions, labels, checklists, and production paperwork.
• Strong communication skills and ability to work effectively with quality, production, shipping, supervision, and management teams.
• Ability to organize information, maintain accurate records, and support corrective action documentation.
• Basic computer skills, including the ability to enter data, maintain spreadsheets, and prepare simple reports or trend summaries.

Reporting Structure:

• The Quality Technician – Process reports directly to the Quality Improvement Manager
• In the event that the Quality Technician – Production Support is not present, Quality Improvement Manager, or Quality Tech – SQF will take his or her place.