Quarterdeck Market Place Supervisor

Job Title: Quarterdeck Market Place Supervisor

Job Summary The Quarterdeck Market Place Supervisor is responsible for overseeing daily operations of the Market Place located at the Quarterdeck Restaurant, while delivering an exceptional, efficient, and high-quality guest experience in a retail food and beverage setting. This role leads and supports team members, ensures proper merchandising and inventory control, and maintains presentation and service standards consistent with a luxury resort environment.

This position reports to the Quarterdeck Marketplace Manager.

Essential Duties & Responsibilities

• Supervise and lead daily Market Place operations at the Quarterdeck Restaurant, ensuring a seamless and elevated guest experience
• Greet and engage guests, providing support with grab-and-go food, beverage, and ice cream selections
• Manage, train, and coach Market Place Attendants to ensure service standards and operational excellence
• Oversee point-of-sale operations, ensuring accuracy in transactions and proper cash handling procedures
• Maintain inventory levels, including monitoring stock, conducting counts, and ensuring product availability
• Place and receive orders, verifying accuracy and proper storage of all deliveries
• Execute retail merchandising standards, ensuring displays are visually appealing, organized, and fully stocked
• Prepare and review daily market reports, including sales tracking and operational updates
• Monitor product quality, freshness, and expiration dates to ensure compliance with food safety standards
• Ensure cleanliness and organization of all service areas, including coolers, freezers, and guest-facing spaces
• Enforce all food safety, sanitation, and health guidelines
• Support scheduling, shift coverage, and overall team accountability
• Address guest concerns promptly and professionally, escalating when necessary
• Collaborate with leadership to improve operations, guest satisfaction, and team performance
• Perform additional duties as assigned by leadership

Qualifications

• Previous supervisory experience in food service, retail, or hospitality preferred
• Strong leadership, communication, and team development skills
• Proven ability to manage inventory, cash handling, and daily reporting
• Excellent guest service skills with a focus on luxury hospitality standards
• Ability to work in a fast-paced, high-volume environment
• Dependable, punctual, and results-oriented
• Ability to stand for extended periods and lift light to moderate items
• Flexible availability, including weekends and holidays

Work Environment This position is based in the Market Place at the Quarterdeck Restaurant and requires standing for extended periods, working with refrigerated/freezer equipment, and consistent interaction with guests and team members throughout the shift.