Query Handling Backline Advisor (Finance)

The Job:

• Analyze and resolve customer queries related to invoicing, collections, customer accounts and financial processes in a timely manner.
• Collaborate effectively with Customer Service, Sales, Operations, Credit Control and other relevant teams.
• Identify root causes of financial issues and develop sustainable solutions to prevent recurrence.
• Perform pre- and post-billing checks; analyze system-generated errors and alerts and take appropriate action.
• Respond to financial queries from other countries and coordinate Türkiye-related topics with global teams.
• Provide regular feedback to Sales, Credit Control and management on the resolution of financial issues.
• Contribute to achieving individual and team targets.
• Participate in continuous improvement initiatives and platforms such as Gemba Walks and First Choice.
• Take an active role in global finance projects and provide support when required.

The Person:

• Bachelor’s degree, preferably in Business Administration, Economics, Finance, Engineering or a related field.
• Proficiency in English.
• Experience with ERP systems such as SAP is preferred.
• Proficient in MS Office applications.
• Strong analytical thinking and problem-solving skills.
• Strong ability to analyze financial data with a high level of attention to detail.
• Strong communication and stakeholder management skills.
• Effective prioritization and time management skills.
• Team-oriented and customer-focused mindset.
• Strong root-cause analysis and continuous improvement mindset.
• Accountable, results-oriented and willing to take initiative when needed.