Quick Lane Manager

John Jones Auto Group is seeking an experienced, customer-focused Quick Lane Tire & Service Manager to oversee the daily operations of our Quick Lane Tire & Auto Center. This position is responsible for leading the Quick Lane team, maintaining a high level of customer satisfaction, driving service and tire sales, managing workflow, and ensuring efficient and profitable department operations.

Responsibilities

• Manage the day-to-day operations of the Quick Lane Tire & Service department.
• Lead, coach, schedule, and develop service advisors and technicians.
• Ensure customers receive professional, timely, and friendly service.
• Oversee vehicle workflow to maximize productivity and minimize customer wait times.
• Monitor repair orders and ensure services are completed accurately and efficiently.
• Promote tire sales, maintenance services, and manufacturer-recommended services based on customer needs.
• Provide accurate service recommendations and estimates to customers.
• Monitor department sales, labor productivity, expenses, and overall profitability.
• Establish and track department goals and performance expectations.
• Maintain appropriate tire and service-related inventory levels.
• Handle customer questions or concerns and work toward timely, professional resolutions.
• Ensure technicians follow established safety procedures and dealership policies.
• Maintain a clean, organized, and professional Quick Lane facility.
• Identify opportunities to improve customer retention and repeat business.
• Maintain accurate documentation and ensure repair orders are completed properly.
• Work collaboratively with dealership leadership and other departments to support overall dealership goals.

Qualifications

• Previous automotive service, Quick Lane, tire, or related management experience preferred.
• Strong leadership and team-development skills.
• Excellent customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and problem-solving abilities.
• Knowledge of automotive maintenance, tires, and basic vehicle service operations.
• Experience managing department performance, productivity, and profitability preferred.
• Comfortable working with dealership computer systems and service-related technology.
• Valid driver's license and acceptable driving record.