Racquets Assistant Coordinator

Southern Hills Country Club is one of the most respected member-owned private clubs in the country, recognized among the nation’s leading clubs and golf courses by Platinum Clubs of America, GOLF, and Golf Digest. Since 1936, Southern Hills has earned international recognition for championship golf, exceptional service, and a proud tradition of excellence, having hosted eight men’s major championships, including three U.S. Opens and five PGA Championships. While championship history is in the DNA of who we are, the Southern Hills experience is built every day by our team. Every employee plays a meaningful role in caring for our members, guests, facilities, and traditions with professionalism, integrity, and pride. We are looking for team members who take pride in their work, value service, and want to be part of a professional and supportive team environment.

Our Mission With exceptional service and warm hospitality, we provide our members, their families and guests with the unique Southern Hills experience through excellent recreation, outstanding dining and social interaction.

Job Summary & Essential Duties:

The Racquet Shop Assistant Coordinator supports the Director of Racquets, Shop Buyer and Shop Coordinator in the daily operations of the racquet shop, helping ensure an exceptional, organized, and member-focused experience. This role assists with merchandising, apparel preparation and steaming, court bookings, phone calls, retail support, and general administrative tasks. The ideal candidate is organized, detail-oriented, adaptable, and service-driven, with a proactive approach to supporting the racquet shop team and meeting the needs of members and guests in a professional, welcoming environment.

Responsibilities include, but are not limited to, the following:

• Provide exceptional, personalized service to members and guests, responding to questions and assisting with merchandise, shop services, and general inquiries.
• Support the Shop Buyer with daily retail operations, including merchandising, displaying new arrivals, organizing merchandise, and maintaining an attractive shop environment.
• Prepare apparel and merchandise for presentation, including steaming, folding, and tagging.
• Assist with receiving, organizing, and maintaining merchandise and inventory to ensure the shop remains well-stocked and orderly.
• Support the Shop Coordinator with daily administrative tasks, including answering phone calls, responding to inquiries, and assisting with court bookings and scheduling.
• Provide accurate and courteous assistance with court reservations, member requests, and other racquet-related inquiries in accordance with Club procedures.
• Maintain a consistent presence on the shop floor, ensuring members and guests receive prompt, attentive, and professional service.
• Assist with maintaining the cleanliness, organization, and overall presentation of the racquet shop and its merchandise.
• Communicate effectively with the Shop Buyer, Shop Coordinator, and racquets team to coordinate daily priorities and respond to operational needs.
• Assist with special events, seasonal merchandise displays, promotions, and other shop activities as needed.
• Perform additional duties as assigned to support the efficient operation of the racquet shop and the overall member experience.
• Learn the Jonas (POS system) and Club essential (website software) to accomplish any assigned tasks.

Availability:

• This is a full-time position; 35-40 hours per week.
• Open availability strongly preferred; Typical Shift is 8:30 am – 4:30 pm

Physical Demands and Working Environment:

• Able to meet and perform the physical requirements and to work effectively in an environment which is typical of this position.
• Frequent lifting, bending, climbing, stooping and pulling.
• Ability to lift up to 25 lbs.
• Frequent repetitive motions.
• Continuous standing and walking.

Education and/or Experience:

• High School Diploma or GED equivalent required
• Background in retail, sporting goods preferred
• Familiarity with POS software
• Club Experience a Plus

Compensation, Benefits & Perks:

Starting pay ranges from $15.00 to $21.00 per hour, depending on qualifications and experience.

This is a full-time, year-round position. Work schedules vary seasonally; with day shift start and end times adjusted to meet operational needs.

Eligible full-time employees enjoy a comprehensive benefits package that includes:

• Medical, Dental, and Vision Insurance
• Short-term disability & AD&D
• Employer Paid Life insurance & Supplemental Life Insurance
• Employee Assistance Plan (EAP)
• Free Lunch and/or Dinner
• Uniforms
• 401(k) plan with a 100% match of the first 5% contributed.
• Christmas Gratuity Eligible
• Free On-Site Parking
• Growth & Developmental Opportunities
• Free Flu Shots for All Employees
• Employee & Dependent Scholarship Fund
• Six Paid Holidays for Full-Time Employees
• Team Member Appreciation and Recognition Events and Awards

Southern Hills Country Club is proud to provide a professional, team-oriented workplace where employees are encouraged to develop their skills and build rewarding careers. We appreciate your interest and look forward to your application. Learn more about Southern Hills Country Club by visiting: www.southernhillscc.org