Racquets Receptionist

Overview

Join our dynamic team as a Racquets Receptionist, where your energetic and welcoming attitude will set the tone for an exceptional member experience. In this vital role, you will be the first point of contact for members and visitors, manage bookings, provide excellent customer service, and ensure smooth operations at our racquet sports facilities. Your enthusiasm and organizational skills will help create a lively, safe, and enjoyable environment for players of all ages and skill levels. This paid position offers an exciting opportunity to work in a vibrant recreational setting that values hospitality, safety, and community engagement.

Responsibilities

• Greet members and guests warmly upon arrival, providing friendly and efficient check-in and check-out services
• Manage court reservations and scheduling using POS systems and booking software
• Handle cash transactions accurately while processing payments for court bookings, memberships, and retail sales
• Maintain cleanliness and safety protocols across the reception area and surrounding facilities
• Assist with event management including tournaments, clinics, and special activities by coordinating logistics and supporting participants
• Enforce safety procedures such as manual handling guidelines, first aid protocols, CPR certification requirements, and outdoor work safety standards
• Resolve conflicts or member concerns promptly with professionalism and tact to ensure positive guest experiences

Qualifications

• Previous experience in customer service or hospitality environments preferred
• Knowledge of event venue operations or experience managing sporting events is a plus
• Familiarity with retail sales, cash handling, POS systems, and processing transactions accurately
• Strong communication skills suitable for public speaking or guest interactions
• Ability to perform manual handling tasks including heavy lifting safely
• Experience working with children or in youth programs enhances your suitability for this role
• Certifications such as first aid, CPR, lifeguard training or food service experience are advantageous
• Outdoor work experience or resort environment familiarity is beneficial for adapting to varied conditions

This role is perfect for energetic individuals who thrive in lively settings and enjoy engaging with diverse communities. If you’re passionate about sports, hospitality, or event management—and eager to contribute to a fun-filled environment—this opportunity is designed for you!

Pay: $16.00 - $18.00 per hour

Expected hours: 10.0 – 20.0 per week

Work Location: In person