Radiology Receptionist

EMRG Imaging is an innovative Melbourne-based Radiology company that specialises in mobile imaging. At EMRG Imaging we are patient focused; we value our staff and their daily contribution to their patients’ lives. We are compassionate, and we care to provide an efficient radiology service.

About the role

Our close-knit and innovative team is looking for a full-time Receptionist (part-time will be considered) to support our clinical team of mobile radiographers and sonographers on the road. This role is ideal for an individual who has experience in medical imaging or general medicine practice.

The Position

As the first point of contact, you will play a vital role in delivering an exceptional customer experience for all referrers, patients, aged cares and you will work closely with healthcare professionals to deliver patient care and diagnostic imaging support.

• Greeting and welcoming all calls in a friendly and professional manner
• Communicating appointment information to patients clearly and professionally
• Managing and scheduling imaging requests for radiographers and sonographers
• Providing administrative support, including scheduling appointments, taking messages, and data entry
• Liaising with referring doctors, aged cares, nurses and hospital staff
• Processing patient information and updating details accurately
• Issuing text messages, emails and documents upon request
• Managing incoming requests and following up with patients
• Other administrative tasks including mail and other ad-hoc tasks as required
• Ensuring every person receives exceptional customer service

What We're Looking For

• Previous experience as a receptionist or in an administrative and customer service-oriented role
• Excellent communication and interpersonal skills with the ability to engage with a diverse range of stakeholders
• Strong organisational and multi-tasking abilities with a keen eye for detail
• Excellent proficiency in using standard office software such as Microsoft Office suite and Microsoft Teams
• Knowledge of Medical software is highly regarded
• A friendly, professional, and customer-focused attitude
• Previous Radiology Experience is highly regarded

What We Offer

• Full training with our Senior Management
• Ongoing training and professional development opportunities
• Opportunity to upskill with further education and support career development
• Working in a supportive, friendly and collaborative team
• Competitive salary

How to Apply

If you are tech savvy, confident in speaking to people, keen for autonomy in your role, looking for growth in your career, capable of supporting clinicians on the road, can think on your feet, adaptable and ready to grow in a unique role - apply now!

Please submit your resume and a brief cover letter outlining your relevant experience, availability and why you would you'd love to join the EMRG Imaging team.