Rado Client Advisor

About RADO

Innovation in every moment.

Since its beginnings in Lengnau, Switzerland, Rado has challenged the conventions of Swiss watchmaking through pioneering design, innovative materials and a fearless approach to the unexpected. From high-tech ceramic to some of the world’s most distinctive timepieces, Rado continues to redefine what a watch can be.

With our first Australian retail boutique now open in Melbourne, we are entering an exciting new chapter and looking for a passionate Client Advisor to be part of it.

The Opportunity

As a full time Client Advisor, you will be a key ambassador for Rado, delivering an exceptional boutique experience that reflects our spirit of innovation and Swiss craftsmanship. More than a sales role, this is an opportunity to build meaningful client relationships, share the stories behind our collections and help shape the Rado experience in Australia.

Delivering the Rado experience

Joining Rado means becoming part of a globally recognised brand with a pioneering spirit and a passion for doing things differently.

• Build genuine, lasting relationships with clients through exceptional service and thoughtful clientelling
• Support in achieving and exceeding boutique sales targets and KPI's
• Develop an in-depth understanding of Rado’s heritage, collections, materials and innovations
• Maintain the highest standards of boutique presentation and customer experience
• Support boutique operations, including opening and closing, stock counts and inventory management
• Organise and maintain product packaging, warranties, instruction booklets, visual merchandising materials and backup stock
• Participate in ongoing product, brand and E-Learning programs to continually develop your expertise

About You

• Previous experience in luxury retail, jewellery, watches, fashion or another premium client-focused environment
• Proven ability to build strong client relationships and deliver exceptional customer experiences
• Excellent communication, organisational and time management skills
• A strong commercial mindset with energy, initiative and drive
• Flexibility to work across retail trading hours, including weekends
• Luxury watch industry knowledge or experience is highly regarded, but not essential

Most importantly, you will have the passion and presence to represent Rado with authenticity, professionalism and enthusiasm. Be a true brand ambassador with the ability to represent and promote the brand with passion and professionalism.

Why Join Rado?

This is an opportunity to join Rado at a defining moment as we establish our first Australian retail boutique. You’ll be part of a globally recognised Swiss watch brand known for its pioneering use of materials, distinctive design and relentless pursuit of innovation while helping shape the next chapter of Rado in Australia.

If you’re ready to make your mark with Rado, apply today!