Radon Projects Administrator

Purpose of the role

The primary purpose of this role is to ensure the effective coordination, scheduling and administration of all Radon testing, detector placement, detector collection and mitigation activities, maintain an accurate engineer diary that supports productive workloads, realistic travel and appointment times, and delivery within agreed customer timescales.

The role supports the successful delivery of projects by ensuring works are efficiently planned, route optimised, scheduled and completed. A key responsibility is to maintain clear and proactive communication with customers, residents and field operatives, whilst ensuring all associated administration, project records, data and reporting information remain accurate, complete and up to date.

Expectations of the employee

You will work in a fast-paced and varied environment where effective prioritisation, organisation and attention to detail are essential. You will act as a professional, approachable and customer-focused point of contact for residents, customers, field operatives and colleagues, delivering a high standard of service at all times.

You will manage a range of enquiries and operational activities each day, taking ownership of tasks and helping to ensure works are scheduled, coordinated and completed efficiently. Strong communication, data management and problem-solving skills are required to support project delivery and respond effectively to changing priorities.

As part of a collaborative team, you will contribute positively to team objectives, share information openly and support colleagues where required. You will develop a strong understanding of field service operations within domestic properties and the coordination of customers, residents, field operatives, warehouse personnel and other stakeholders.

You should be confident using Excel and other business systems to maintain, validate and report project information. Experience of route planning, scheduling or field service management systems is advantageous, although individuals who demonstrate strong IT skills and the ability to learn new systems quickly will also be considered.

You will take ownership of outstanding actions, follow up without repeated prompting and maintain clear records of progress, next steps and completion. Where an issue falls outside your authority, you will escalate promptly and track the agreed action through to resolution

Previous knowledge of Radon mitigation or ventilation systems is not essential. However, you will be expected to develop a general understanding of these areas and demonstrate a willingness to build the technical knowledge required to perform the role effectively.

Tasks & Responsibilities

• Act as the first point of contact for incoming telephone calls, emails, text messages and enquiries from customers, residents, field operatives, suppliers and other stakeholders.

• Coordinate, schedule and reconfirm appointments for surveys, Radon testing programmes, installations, mitigation works and service visits through telephone, written and electronic communication.

• Create and maintain quotations, jobs and project records within Joblogic, ensuring information is accurate and kept up to date.

• Manage and maintain the field service diary within Joblogic to support efficient scheduling and use of field operative time.

• Prepare completed jobs for invoicing, ensuring the necessary job information and supporting documentation are complete and accurate.

• Maintain and administer the status and tracking of each Radon detector within Magic5 throughout the lifecycle of the relevant project.

• Prepare detailed route plans within Magic5 for Radon testing programmes, including both detector placement and collection activities.

• Coordinate and monitor Radon testing programmes from commencement through to completion, keeping project progress and records up to date within Magic5.

• Manage, maintain and validate project and operational data across Joblogic, Magic5, Excel spreadsheets and customer portals, ensuring records are accurate, complete, consistent and up to date.

• Use Excel to organise, analyse and report project information, including maintaining multi-sheet workbooks, applying formulas, checking data quality and producing clear updates for customers and internal stakeholders. Additionally including reconciling records, identifying missing or duplicate information and producing accurate progress reports.

• Follow company requirements for the secure and confidential handling, storage and sharing of customer, resident and operational data.

• Responsibility for managing unsuccessful access, resident refusals, incorrect contact details and overdue detector collections. Including recording contact attempts, arranging follow-up actions and escalating cases in accordance with each customer’s agreed procedures.

• Checking detector references, property details, placement and collection dates, and laboratory returns. Follow up and investigate missing detectors, outstanding results and discrepancies.

• Complete general administrative duties required to support the effective operation of the Radon Projects team.

• Build and maintain positive working relationships with field operatives, customers, residents, suppliers and colleagues.

• Report operational problems, complaints, service concerns and opportunities for improvement to the Line Manager.

• Support improvements to working practices, systems and service delivery by sharing relevant ideas and observations.

• Carry out any other reasonable duties appropriate to the role as requested by the Senior Leadership Team.

Pay: £26,500.00-£27,500.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking
• Private medical insurance
• Sick pay

Work Location: In person