Range Operator/ Customer Service Associate -Golf Club

The Opportunity The Golf Club at Chelsea Piers is Manhattan’s most popular destination to learn, practice, and play. Located on the scenic Hudson River, the Golf Club hosts a state of the art automated tee up driving range and teaching academy. The Golf Club Academy offers instructional programs for kids and adults who can elect to learn in group or individual settings.

The Golf Club is seeking candidates who are outgoing, cordial, career-oriented, and passionate to join our Customer Service Team. This is an opportunity to be a key person on the front line of our business. Our goal is to consistently deliver safe, positive, and engaging customer experiences.

Candidates should be prepared to work in a fast-paced team environment and may be called upon to handle various aspects of club operations. The Golf Club is a community built on trust and teamwork; we want every member of our team to feel empowered to answer customer inquiries and problem solve to help us deliver excellent customer service every day. There are full-time and part-time positions available.

The Role The responsibilities described are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

General Responsibilities

• Exhibit outstanding customer service to members and guests
• Maintain a positive attitude and take initiative

Front Desk Responsibilities

• Consistently greet all clients in person, via email, and over the phone
• Keep abreast of and provide pertinent information to clients, vendors, and team members: specials, events, programming etc.
• Effectively manage client inquiries through active listening and offering alternative options where applicable
• Monitor visitor access and maintain security awareness
• Actively engage and build positive relationships with members
• Update and monitor the Dash point of sale program and NoWait Reservation System
• Assist with administrative tasks and perform cashiering duties as needed
• Maintain a clean, safe, and organized workspace

Front Entrance Checkpoint

• Proactively greet clients upon entry
• Be mindful of capacity regulations and inform clients as needed
• Capture clients' names and reservation time upon entry
• Monitor the stalls and alert customer service when clients' sessions have lapsed

Range Operator

• Maintain a clean, safe, and organized environment throughout the facility, focusing on the outdoor hitting bays
• Prioritize the clients and be proactive in your communications
• Consistently greet returning clientele and welcome new guests
• Effectively manage client inquiries through active listening and offering alternative options where applicable
• Ensure smooth operation of the tee-line through calling out open stalls, recognizing and correcting stall errors, and maintaining awareness of the ball distribution system
• Assist with events/Water Hazard service

Qualifications

• Must be adaptable and enjoy working in a fast-paced, all-hands-on deck, team environment
• Superior Front Line customer service skills (hospitality experience a plus)
• Excellent communication and interpersonal skills
• Energetic and welcoming demeanor
• Ability to sell and recruit members on programming and membership opportunities
• Friendly and professional phone etiquette
• Proficient in Microsoft Office, Outlook, and a willingness to learn new technology (Dash, NoWait etc.)