RB&W CDD Assistant Manager

A Career with Hang Seng Bank

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Retail Banking and Wealth (RB&W) Non-Financial Risk – RB&W Business Risks and Resilience

We are currently seeking a high caliber professional to join our team as RB&W CDD Assistant Manager.

Principal responsibilities

• Support HASE RB&W local CDD processes to help reduce financial crime risk, in line with LoBP requirements and local management direction. This includes ad-hoc and scheduled data extraction, plus reviewing and remediating Subjects of Interest
• Deliver BAU CDD as the local CDD system SME, supporting change releases and proactively identifying, resolving, and remediating incidents and issues
• Work closely with key stakeholders (RB&W Business Units, Financial Crime Compliance, and onshore/offshore KYC operations) to enable strong CDD delivery, including quality calibration and monitoring, resolving operational performance issues, and producing MI reporting
• Manage complex Retail EDD cases and fulfil BRR-CDD centralised responsibilities, supporting regulatory actions and EDD remediation activity

Requirements

• Degree in Business, Finance, Accounting, or Technology
• Minimum 3 years’ experience in financial services, ideally in regulatory, compliance, or operational risk roles
• Strong knowledge of AML and CDD within a Retail Banking and Wealth environment
• Confident written and spoken English, able to work through ambiguity and explain complex issues clearly and simply
• Data analysis skills are an advantage (e.g., SQL, Excel macros/VBA)
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

You’ll achieve more when you join Hang Seng Bank Limited.

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Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

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