RBL COLLECTIONS

Job Description: RBL Collections

Summary

We are seeking a dedicated professional to join our IT Services division in a critical role focused on debt recovery and client interaction. This position is pivotal in maintaining the financial health of our portfolio by engaging with customers to resolve outstanding dues. The ideal candidate will serve as the primary point of contact for account management, utilizing strong interpersonal abilities to negotiate payment plans and ensure the successful achievement of collection targets. This role is essential for upholding customer relationships while driving revenue recovery through effective communication and strategic follow-up procedures.

Responsibilities

• Conduct outbound calls to clients regarding overdue accounts, employing persuasive techniques to secure payment commitments.
• Manage end-to-end customer relationship processes, ensuring a professional and empathetic approach during all interactions.
• Execute systematic follow-up strategies to track account status and accelerate the recovery of outstanding balances.
• Address and resolve customer complaints efficiently, turning potential conflicts into opportunities for service improvement.
• Consistently monitor and achieve monthly collection targets and performance metrics set by the organization.
• Maintain accurate records of all interactions and payment arrangements within the designated systems.
• Navigate voice-based communication channels to deliver clear information and negotiate mutually agreeable settlement terms.

Requirements

Requirements:

• Proven experience in voice processes, specifically within debt collection or customer support environments.
• Exceptional verbal communication skills with the ability to articulate points clearly and confidently.
• Strong capability in negotiation and convincing techniques to influence positive outcomes in difficult conversations.
• Demonstrated expertise in Customer Relationship Management (CRM) principles and practices.
• A track record of successfully meeting and exceeding recovery targets in a high-pressure setting.
• Proficiency in handling customer grievances and de-escalating tense situations professionally.
• Familiarity with complaint resolution protocols and the ability to manage multiple accounts simultaneously.

Salary: ₹2 - 2.5 LPA