RCM Admin Coordinator

Job Description: RCM Administrative Coordinator

Job title: Air Ambulance Revenue Cycle Specialist (Claims Triage and Payment Posting)

Schedule: Full-time, Eastern Time (ET) schedule

Reports to: Chief Financial Officer

Position Summary

We are seeking an experienced professional with experience in an air ambulance program to review completed air transports, determine the right billing path for each, and keep payment posting and account balances accurate. This role applies strong knowledge of air ambulance regulatory requirements, including NSA CMS regulations. It also serves as a key point of contact among our internal teams, partners, and external billing vendor.

Key Responsibilities

• Review completed air transports promptly to determine which claims are handled in-house and which are sent to the external billing vendor.

• Apply NSA, CMS, and other applicable regulatory requirements to claim review, routing, and account handling.

• Post payments, adjustments, and denials from payor EOBs accurately and in a timely manner.

• Reconcile account balances with the accounting department and resolve discrepancies.

• Identify and resolve balance issues, including credit balances, unposted contractual allowances, and posting errors.

• Coordinate with internal team members, partners, and the external billing vendor to keep accounts moving and communication clear.

• Maintain accurate documentation and follow-up on accounts so nothing is missed.

• Support the accuracy of AR reporting.

• Manage credentialing for existing and new payor contracts.

Required Qualifications

• Previous experience working in an air ambulance organization.

• Solid working knowledge of air ambulance regulatory requirements, including NSA and CMS.

• Experience posting payments and denials from payor EOBs.

• Experience reconciling balances with an accounting department.

• Advanced proficiency in the Microsoft Office suite, especially Excel.

• Strong written and verbal communication skills.

• Excellent organizational skills, with the ability to manage multiple priorities and meet deadlines.

• Ability to work an Eastern Time schedule.

Core Competencies

• Flexibility: Adapts quickly to changing priorities and works effectively across multiple teams and partners.

• Professionalism: Stays composed, diplomatic, and solution-focused when working with tight deadlines and high-pressure situations.

• Attention to detail: Ensures posting and balance accuracy.

• Collaboration: Builds productive working relationships with internal staff, partners, and vendors.

Pay: $20.00 - $25.00 per hour

Expected hours: 40.0 – 60.0 per week

Work Location: Remote