RCM AR Caller

Roles and Responsibilities :

• Manage accounts receivable calls to resolve patient billing issues, denials, and payment plans.
• Identify and address root causes of denials by analyzing EOBs (Explanation of Benefits) and working with patients/insurance companies.
• Process payments over the phone or through electronic means while maintaining accurate records.
• Escalate complex cases to senior team members or supervisors as needed.

Job Requirements :

• 1-3 years of experience in AR Calling, RCM, or Voice Processing for US Healthcare industry.
• Strong knowledge of medical billing processes, including claims submission and payment posting.
• Excellent communication skills for effective interaction with patients/insurance companies via phone/email.