RCM Associate

Company Overview

Needletail is transforming healthcare operations through intelligent automation. We specialize in Revenue Cycle Management (RCM) for dental practices across the U.S., combining deep domain expertise with cutting-edge AI technology to streamline workflows, improve efficiency, and accelerate cash flow.

Our mission is to replace manual, repetitive RCM processes with smart, scalable automation that empowers teams to focus on what truly matters — delivering great patient experiences.

Job Title

RCM Associate

Location

Cochin, India

Job Description

As an RCM Associate at Needletail, you’ll work alongside our cutting-edge AI system to make dental revenue cycle management smarter and faster. You’ll verify patient eligibility, handle insurance claims, and step in when the AI needs a human touch — ensuring every claim is accurate and every process runs smoothly.

This is a voice-based role involving active communication with U.S. insurance companies.

Key Responsibilities

• Verify patient eligibility with insurance companies.
• Process insurance claims efficiently and accurately.
• Communicate effectively with dental offices and insurance companies.
• Maintain up-to-date knowledge of healthcare operations and insurance processes.
• Create a feedback loop for the Needletail AI systems to learn and adapt

Required Skills

• Excellent English communication skills. (must have)
• Understanding of healthcare operations. (good to have)
• Knowledge of insurance processes and RCM. (good to have)
• Familiarity with medical coding. (good to have)

Experience

Freshers required

Work Schedule

This position requires working during the second half of the day, from 4:00 PM to 01:00 AM.

Pay: ₹216,000.00 - ₹300,000.00 per year

Work Location: In person