RCM Client Coordinator

TASKS AND RESPONSIBILITIES:

• Complete timely collection activity on aged accounts receivables.

• Prepare, edit, submit account billing, collections, and corrections in accordance with customer contract and associated documents.

• Ensure all invoices are transferred to the client accurately according to the timeframe set forth in the contract.

• Driving excellent customer care through key performance indicators with calls, emails, and client meetings to educate and resolve issues.

• On average complete a minimum of 32 account interactions daily, on a monthly basis.

• Coordinate with billing and sales to resolve billing and contractual issues.

• Provide clients, sales, quality department and executive team with AR reports as requested.

• Review and analyze accounts to determine risk of suspension from nonpayment of services.

• Ensures assigned tasks are performed accurately and efficiently.

• Coordinate with sales, client billing and quality departments to resolve billing issues.

• Attend meetings as assigned and be prepared to speak on the status of your accounts in full detail.

• Respond to verbal and written client inquiries regarding account status within a timely manner.

• Resolve account discrepancies, prepare adjustments and refunds for approvals as necessary.

• Maintain accurate contact information and complete records concerning billing and collection activity on all accounts.

• Provide complete transparency around book of business to ensure supervisor and manager are aware of issues which may prevent timely payments.

• Perform all other tasks as assigned to support the goals of the organization.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to talk and to hear. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus. Employee must have internet access to perform job duties.

Experience

Required

• 1 - 3 years: Medical Billing systems experience a plus. Strong organizational skills and attention to detail is required to manage, track, and measure multiple administrative processes and performance outcomes.

Education

Preferred

• High School or better

Skills

Required

• Microsoft Office
• Time Management
• Medical Terminology
• Communication Skills
• English written/verbal
• Customer Service

Behaviors

Required

• Thought Provoking: Capable of making others think deeply on a subject
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Required

• Self-Starter: Inspired to perform without outside help
• Goal Completion: Inspired to perform well by the completion of tasks

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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