RCM Operations Supervisor (Newly set-up Shared Services) - NES1

About the role

We are seeking an experienced Revenue Cycle Operations Supervisor to lead and support teams responsible for Revenue Integrity and Cash Posting functions. This role combines operational leadership with hands-on oversight of reimbursement analysis, revenue recovery, payment posting, reconciliation, refund management, and payer escalation activities. The ideal candidate will have a strong background in healthcare revenue cycle operations and a passion for driving accuracy, financial performance, process improvement, and team development.

Key responsibilities

• Provide day-to-day leadership, coaching, training, and support to Revenue Integrity Specialists and Cash Posting Analysts.
• Manage team productivity, quality, workload distribution, staffing coverage, and performance monitoring.
• Oversee reimbursement analysis, underpayment recovery, payment variance investigations, contract compliance reviews, and payer escalations.
• Supervise cash posting operations, payment reconciliation, refund processing, credit balance reviews, and unpostable payment activity.
• Research and resolve complex reimbursement discrepancies, payment posting issues, contractual adjustment variances, and reconciliation exceptions.
• Coordinate payer reconsiderations, payment disputes, recovery initiatives, and escalation activities to maximize reimbursement and reduce revenue leakage.
• Monitor reimbursement trends, payer performance, payment accuracy, and operational KPIs while identifying opportunities for process improvement.
• Partner with Accounting, Managed Care, Coding, Credentialing, Patient Access, and other Revenue Cycle teams to resolve systemic issues and improve operational efficiency.
• Support month-end reconciliation activities and ensure timely completion of assigned financial and operational deliverables.
• Develop, maintain, and improve workflows, procedures, reporting tools, and team training resources.

About you

• Bachelor's degree in Healthcare Administration, Business, Finance, Health Information Management, or a related field preferred.
• 5+ years of healthcare Revenue Cycle experience with exposure to Revenue Integrity, Cash Posting, Reconciliation, Patient Accounting, Medical Billing, Insurance A/R, or related functions.
• Proven experience leading, coaching, mentoring, or supporting Revenue Cycle teams.
• Strong experience analyzing payer reimbursements, payment variances, ERA/EOB review, reconciliations, and payment research.
• Experience with healthcare payment posting, remittance processing, refund management, and recovery initiatives.
• Experience using EMR, practice management, patient accounting, or Revenue Cycle platforms.
• Experience in multi-specialty physician groups, orthopedic practices, or ambulatory healthcare environments.
• Experience with athenaOne or similar Revenue Cycle systems.
• Previous supervisory, team lead, or senior specialist/analyst experience.
• Revenue Cycle, billing, coding, or healthcare finance certifications are a plus.
• Must be open to work ON-SITE and in a NIGHT-SHIFT schedule
• Open to work in Bridgetowne, Quezon City