RCM - Retail Secured Flows_Professional

Role Overview

The Regional Collections Manager will be responsible for leading and driving collection strategies across the state of Telangana . The role involves managing a large and diverse team of Collection Managers (CMs) and Area Collection Managers (ACMs) , along with endtoend oversight of collection agencies, vendor performance, and portfolio health .
The RCM will ensure strong process goverce, improved recoveries, and adherence to organizational compliance standards while delivering on regional collection targets.

Key Responsibilities 1. Team Leadership Performance Management

• Lead, mentor, and manage a team of Collection Managers and Area Collection Managers across Telangana.
• Conduct regular performance reviews, capability assessments, and provide necessary coaching to enhance team effectiveness.
• Ensure alignment of team members to regional and organizational collection goals.
• Drive productivity through planning, monitoring, and continuous improvement.

2. Portfolio Management

• Oversee Secured / Unsecured / SME / Consumer Fice portfolios as per business allocation.
• Monitor bucketwise delinquency, flow rates, and recovery trends across the region.
• Implement action plans for highrisk buckets and ensure timely resolution of critical cases.
• Analyze portfolio trends, highlight risks, and recommend corrective actions.

3. Agency Management

• Identify, onboard, and manage collection agencies , field executives, and vendors across Telangana.
• Ensure agencies adhere to compliance, code of conduct, and operational guidelines.
• Track agency performance through scorecards, KPIs, and regular performance reviews.
• Resolve escalations, disputes, or operational bottlenecks impacting field execution.

4. Compliance, Goverce Audit

• Ensure 100% adherence to Regulatory guidelines, RBI directives , and company compliance protocols.
• Implement audit recommendations and maintain strong control discipline across teams and agencies.
• Conduct field audits, agency visits, and compliance trainings.

5. Stakeholder Management

• Collaborate with Branch Heads, Sales Leaders, Risk, Legal, and Operations for coordinated actions.
• Provide portfolio insights, MIS updates, and regional performance reports to senior management.
• Handle escalated customer cases with maturity and solutiondriven communication.

6. Strategy Process Excellence

• Develop regional collection strategies aligned to geographyspecific behaviours and demographics.
• Drive adoption of digital tools, automation, and techenabled collection solutions.
• Lead regional initiatives to improve cost efficiency, recovery effectiveness, and customer experience.

Qualifications Experience

• Graduate / PostGraduate in any discipline (MBA preferred).
• 8 12+ years of total experience in Collections, with minimum 3 5 years in a managerial or regional leadership role.
• Strong exposure to managing multilocation teams and agencies.
• Proven track record of achieving collection targets and improving portfolio health.

Key Skills Competencies

• Strong leadership and people management skills
• Excellent knowledge of Telangana geography and market dynamics
• Analytical and datadriven decisionmaking
• Negotiation and conflict management skills
• Strong communication and stakeholder management
• High level of discipline, integrity, and compliance orientation
• Ability to work under pressure and handle largescale operations

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.