Reactivation Specialist Intern

What You'll Do

• Own brand reactivation: Take responsibility for a portfolio of paid, inactive, or deactivated accounts and drive them toward activation.
• Drive onboarding completion: Connect with customers who have paid but havent attended onboarding calls or completed their setup, and get them moving.
• Reactivate churned/inactive accounts: Understand why customers stopped using Reelo, address their concerns, and help them restart their journey.
• Drive product adoption: Help customers understand relevant Reelo features and ensure they are actually using the platform.
• Own activation targets: Work toward ambitious activation goals.
• Identify and resolve roadblocks: Understand the challenges preventing customers from activating and coordinate internally to get those issues resolved.
• Practice consultative selling: Understand the customers business, identify their needs, and recommend relevant Reelo solutions rather than simply following up.
• Work closely with internal teams: Coordinate with Customer Success, Product, Support, and Sales teams to resolve customer issues and improve activation.
• Maintain account-level tracking: Keep accurate records of customer conversations, activation status, challenges, and next steps.
• Learn the business: Develop a strong understanding of Reelo, our customers, our product, and how businesses use customer engagement and retention solutions.

What Were Looking For

• Recent graduate or someone with 0-1 year of experience.
• Strong verbal and written communication skills.
• Confident speaking with business owners and customers over calls.
• Highly driven, persistent, and action-oriented - you dont give up after one follow-up.
• Comfortable working with targets and taking ownership of numbers.
• Strong problem-solving ability and willingness to understand the customers challenges.
• Curious to learn about sales, customer success, product adoption, and business operations.
• Basic understanding of how businesses operate; prior sales/customer-facing experience is a plus.
• Ability to work from office and collaborate closely with the team.
• Most importantly: a strong bias toward getting things done and getting customers activated.

What Youll Learn

This internship will give you hands-on exposure to more than just sales. You will learn how to:

• Drive customer activation and product adoption
• Understand customer pain points and business needs
• Handle customer objections and challenges
• Practice consultative selling
• Work with Customer Success and Sales teams
• Understand SaaS and B2B businesses
• Manage a customer/account portfolio
• Track and improve activation metrics
• Coordinate across teams to solve customer problems

Internship Details

• Role: Reactivation & Customer Activation Intern
• Team: Sales
• Location: Work From Office
• Conversion: Potential full-time opportunity based on performance

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.