Read Services Coordinator

Description

The Read Services Coordinator is responsible to support the recruiting, contracting, onboarding, and management of independent contractors involved in clinical trials. Ensures strict compliance with company procedures and policies, regulatory requirements, and industry standards in all activities.

Role & responsibilities

• Capable of implementing applicable procedures and associated documents.
• Supports team members with the fulfillment of requests from Quality Assurance.
• Assists team with responding to and tracking the fulfillment of general requests to Read Services.
• Follows general Decision Tree guidelines when liaising externally.
• Under general supervision, uses software tools to facilitate document collaboration.
• Produces clean, final legal & regulatory documents from templates and enters data accurately into designated tracking systems while maintaining data type and formatting requirements.
• Assists with contract preparation, onboarding, and vetting of Readers/Consultants.
• Under general supervision, collects manual and electronic signatures in compliance with GCP.
• Tracks and updates time-sensitive documentation for active Readers/Consultants.
• Consistently follows mandatory naming conventions and file structure requirements.
• Manages database and department file store to ensure audit readiness.
• Maintains confidentiality of project, budget, and protected health information (PHI) in strict compliance with company procedures and policies and regulatory requirements.
• Participates in building Reader relationships through responsive interaction with institutions, Reader vendors, and individual physicians.
• Contributes to process improvement initiatives.
• Exhibits a team approach with a positive, flexible attitude toward work assignments and learning.
• Assists with all other departmental requests as needed and upon request.

Education & Experience

• BA/BS degree or equivalent work experience is required.
• Experience in clinical research or imaging related field preferred.
• Excellent verbal and written communication skills in the English language.
• Proficiency with using MS Office software.
• Strong customer orientation.
• Ability to work independently, effectively organize and prioritize tasks, and meet deadlines in a dynamic environment.
• Good problem-solving skills.
• Accurate and detail-oriented.

Preferred candidate profile

At Voiant, this role is designed for a highly motivated individual who brings a positive, team-oriented mindset and takes genuine ownership of their work. Independence is critical. The ideal candidate can follow instructions carefully, complete tasks without needing reminders, and proactively report back with clear updates and thoughtful questions. Voiant values someone who does not wait to be directed but instead anticipates needs, stays organized, and consistently drives work forward.

• Curiosity is the most important trait for success in this position. Voiant is seeking someone who naturally asks questions, seeks to understand the why behind processes, and is comfortable digging into details to resolve discrepancies. Strong problem-solving skills are essential, particularly when connecting information across systems and identifying gaps or inconsistencies. The ideal candidate enjoys investigative work and takes pride in ensuring accuracy and completeness in a compliance-driven environment.
• Equally important is the ability to communicate effectively, both internally and externally. This role requires regular interaction with sponsors, vendors, and readers, so strong communication skills and social intelligence are key. The ideal candidate can recognize tone and context in written communication, especially when an email signals frustration or concern, and respond in a way that helps de-escalate while maintaining professionalism and clarity. Strong communication also includes knowing when to speak up, ask for help, and surface issues early, even while working independently.
• Finally, Voiant values individuals who contribute positively to the team environment. The right candidate is proactive, supportive, and collaborative, someone who not only focuses on their own deliverables but also helps others succeed and contributes to a strong team dynamic. This role requires a balance of independence and collaboration, along with consistent accountability, reliability, a growth mindset and most important - kindness.