Reader Consultant

Please paste the following URL into a browser to view the entire job posting on the CAPPS Careers page.https://erphcmprd.cpa.texas.gov/psp/candidateportal/EMPLOYEE/HRMS/c/HRS\_HRAM\_FL.HRS\_CG\_SEARCH\_FL.GBL?Page=HRS\_APP\_JBPST\_FLandAction=UandFOCUS=ApplicantandSiteId=1andJobOpeningId=106777andPostingSeq=1Job DescriptionTSLAC is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age or disability in employment or in the provision of services, programs, or activities. For job opening inquiries or to request a reasonable accommodation under the Americans with Disabilities Act please contact the TSLAC Human Resources office by calling 512-463-5474.Applications submitted to TSLAC may be subject to public disclosure, upon request, pursuant to the Texas Public Information Act.Veterans, Reservist or Guardsmen with an MOS or additional duties that fall in the fields for related fields pertaining to the minimum experience requirements may meet the minimum qualifications for this position and are highly encouraged to apply. Please call Human Resources at (512) 463-6564 with questions or for additional information.Additional Military Crosswalk information can be accessed at http://www.hr.sao.state.tx.us/Compensation/MilitaryCrosswalk/MOSC\_InformationTechnology.pdf.Job SummaryPerforms highly complex (senior-level) library work. The Reader Consultant provides library-focused services in the Reader Services department of the Talking Book Program. Responsibilities include providing library service via telephone, email, and postal correspondence to patrons who have visual, physical, and reading disabilities in a call center environment. Works under limited supervision with moderate latitude for the use of initiative and independent judgment.Essential TasksProvide library services by telephone, email, and mail to patrons of the Talking Book Program.Create and update library accounts in the integrated library system (ILS).Maintain knowledge of collection, assistive technology, and library software to provide effective library service. Perform other duties and participate in special projects as assigned. Attend work regularly in accordance with agency leave and attendance policies.Comply with all applicable agency policies and procedures.Other TasksSpecial projects may include, but are not limited to, contacting inactive patrons, record retention activities for electronic and physical patron files, or representing the division at public awareness events, etc.Minimum QualificationsBachelors degree from an accredited 4-year institution. Substitution: an associate degree and 2 years work experience in library or customer service environment; or high school diploma or equivalent and 4 years work experience in library or customer service environment.Experience providing service to the public.Experience using a personal computer and standard software packages.Preferred QualificationsExperience taking or making calls in a customer service environment.Experience working with computer systems or databases.Experience working in a library or bookstore setting.Experience working with persons with disabilities.Fluency in Spanish, with ability to converse with patrons and to discuss books effectively in Spanish.Braille proficiency.Knowledge Skills and AbilitiesKnowledge of books and general public reading interests, with personal interest in reading and ability to discuss books effectively.Knowledge of office procedures and of spelling, grammar, punctuation, and arithmetic.Skill in the use of a computer and applicable software.Ability to creatively problem-solve, negotiate, and handle stressful situations in a positive manner.Ability to handle complaints and resolve problems with tact and diplomacy.Ability to communicate and interact effectively with members of the public and colleagues, both orally and in writing.Ability to analyze, evaluate, and interpret print, electronic and handwritten communi ation. Ability to work independently and collaboratively in a team-based environment.Ability to complete all job tasks accurately with attention to detail.Environmental/Physical ConditionsNormal office work environment. May have exposure to dust and environmental allergens consistent with normal business activities and human contact. Mostly sedentary in nature sitting at a desk for extended periods of time but may involve moving; standing; pulling and pushing; kneeling, stooping and bending; and safely moving items weighing up to 30 pounds. Work involves extensive telephone usage in a call center environment wearing telephone headsets with earpieces and mouthpieces, and repetitive motions while operating the computer. Normal cognitive abilities including the ability to learn, recall, and apply certain practices and policies.Other RequirementsMust submit complete college transcripts if claiming college credit.Evening and weekend hours may be required.Infrequent (Reporting RelationshipsReports to Manager, Reader Services and works under a Reader Consultant Team Leader.This position does not supervise any staff.