Readiness and Response Operator

Readiness and Response Operator – Las Vegas, NV

Pay: $29.00 per hour
Job Type: Full-time, Contract
Location: Las Vegas, NV
Work Setting: In-person

Job Description

We are seeking a safety-focused Readiness and Response Operator with hands-on technical troubleshooting experience to support autonomous vehicle fleet operations in Las Vegas. This role combines vehicle inspections, technical troubleshooting, field response, fleet readiness, and customer service.

The ideal candidate can independently diagnose and resolve issues using structured troubleshooting methods. Responsibilities include preparing vehicles for service, responding to on-road incidents, assisting passengers, troubleshooting vehicle and software issues, and maintaining safety and operational standards.

Responsibilities

• Perform pre- and post-service inspections, including mechanical checks and sensor verification.
• Respond to incidents and assist with safe vehicle recovery, repositioning, loading, and unloading.
• Operate vehicles using approved remote-control tools when required.
• Assist passengers during recovery events and at pickup and drop-off locations.
• Use computer applications, terminal commands, diagnostic tools, and remote-operation interfaces to diagnose issues, identify root causes, apply approved corrective actions, update software, and verify resolution.
• Escalate unresolved technical problems to the appropriate support team.
• Maintain vehicle cleanliness, passenger readiness, charging equipment, and service areas.
• Coordinate vehicle movement and storage across locations.
• Support new market launches and vehicle deployment.
• Track and replenish cleaning supplies, passenger amenities, and other fleet supplies.
• Document incidents, troubleshooting steps, diagnostic findings, and vehicle status updates accurately.
• Follow all safety procedures and wear required personal protective equipment.

Requirements

• 2–4 years of hands-on experience in technical troubleshooting, fleet operations, automotive service, field service, IT support, aviation ground operations, emergency response, or a comparable technical environment.
• Experience independently diagnosing issues, applying corrective actions, verifying resolution, and documenting results.
• Proficiency with computer-based diagnostic tools, software applications, mobile devices, terminal commands, or comparable technical systems.
• Ability to read and follow technical procedures and interpret system information.
• Valid current driver’s license and prior driver’s license required; applicants must provide both to verify licensing history.
• Must pass a motor vehicle record (MVR) check and meet applicable driving-record requirements.
• Ability to pass a background check and drug screening.
• Strong attention to detail, communication, customer service, and adherence to safety-critical procedures.
• Ability to remain calm, make sound decisions, and follow escalation procedures during high-pressure situations.
• Ability to lift up to 50 pounds and perform tasks involving standing, walking, bending, squatting, pushing, and pulling.
• Safety boots meeting ASTM F2412/F2413 requirements.
• Ability to wear required personal protective equipment.

Post-Application Questionnaire

Applicants who meet the licensing requirement and submit an application must complete a questionnaire as part of the screening process. The questionnaire will be sent after application submission and must be returned to continue in the hiring process.

It may assess technical background, troubleshooting experience, familiarity with computer-based tools, diagnostic ability, and approaches to unexpected operational problems.

Training Schedule

The first four weeks of training will be assigned based on business needs.

• AM Training: Monday–Friday, 7:30 AM–4:00 PM
• PM Training: Monday–Friday, 3:30 PM–12:00 AM

Available Shifts After Training

• 1st Shift: 7:30 AM–4:00 PM
• 2nd Shift: 3:30 PM–12:00 AM
• 3rd Shift: 11:30 PM–8:00 AM

Interview Process

The interview process will consist of a 30-minute Zoom interview.

Pay: $29.00 per hour

Expected hours: 30.0 – 40.0 per week

Work Location: In person