Real Estate Support Coordinator

Job Title: Real Estate Support Coordinator

Location: West Vancouver

Reports to: Operations Manager

Position Description:

The Real Estate Support Coordinator is the first point of contact in the branch. The primary duties for this position include support for the branch’s agents interacting with the Licensed/ Unlicensed Assistants, cooperating Realtors and their clients, along with the public's general inquiries. This position also provides support for the Managing Broker, Conveyance team and Brokerage Accounts Manager. The Real Estate Support Coordinator is responsible for ensuring the efficient functioning of the front desk operations. This position supports the company’s technology strategy and contributes to the achievement of branch and company KPI’s related to customer experience, operational efficiency and service quality, directly impacting the company's performance.

Duties include the items below, but are not limited to:

Duties & Responsibilities:

• Reception duties – communicate messages to agents & employees through our SMS paging system, redirect telephone calls to the appropriate person, greet clients/walk-ins, and be responsible for incoming & outgoing mail 2. First point of contact for problem resolution
• Listings – process listing documentation (new listings, price changes, extensions, etc.), maintaining accurate file information electronically in Google Drive.
• Assist new Realtors with the required listing paperwork and procedures for processing.
• Helping Realtors with what they need promptly.
• Maintain Window Ads
• Procedures– update and maintain the office procedures manual as instructed.
• Files/Documents –update and maintain files, records, and contact lists,
• Key Registry - maintain keys for properties, as well as the key registry for access to the office.
• Supplies – order and maintain supplies for the office, and maintenance of the photocopier.
• Agent Support – obtain On-Line Searches for agents through BC On-Line, LTSA, Dye & Durham, and prepare a CMA as requested
• Maintain sign inventory monthly
• Month End - submit monthly
• Help with duties such as typing.
• Prioritize work flow throughout the day
• Other duties as assigned

Qualifications/Skills:

• Experience as an office administrator, office assistant or relevant role
• Working knowledge of MS Office (Word & Excel), email and internet
• Strong organisational skills with the ability to multitask
• Excellent communication and time management skills
• Excellent customer service skills
• Resolve office-related malfunctions & respond to requests or issues
• Willingness to learn and adapt to new situations

At Royal LePage Sussex we are committed to attracting, hiring and promoting people based on their skills and abilities to do a job. We support equality of opportunity and culture diversity and are focused on hiring and retaining employees regardless of disability, age, ancestry, color, race citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, record of offences, sex and sexual orientation. Accommodations for job applicants with disabilities are available upon request during the recruitment process

Job Type: Part-time

Pay: $20.50-$22.00 per hour

Work Location: In person