T
Taskus
Real Time Analyst
Skills
Testing & QAData Analysis
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹400,000 – ₹700,000 / year
Location:
Hyderabad, Telangana, India
Work mode:
Onsite
Published on:
2 September 2026
What they need
Roles and Responsibilities
- Monitor real-time performance metrics such as AHT, Shrinkage, Attrition, CSat, Dsat, FCR, and QA scores.
- Identify areas of improvement and implement corrective actions to optimize key performance indicators (KPIs).
- Collaborate with team members to resolve customer issues promptly and efficiently.
- Provide insights into trends and patterns in customer interactions through data analysis.
- Develop and maintain reports on real-time analytics dashboards using tools like RTA or WFM.
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