EXL Service
Real - time Analyst
21 days ago
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Important information
Contract type:
Permanent
Location:
Cluj-Napoca, Romania
Work mode:
Onsite
Published on:
5 October 2026
What they need
Job Description: Drive overall performance and manage FNOL team and process deliverables. Responsible for supervisory support through transaction monitoring and delivering results as per Service Level Agreement targets / timelines
Responsibilities: Caters to new claim filing related to damage/s to our customers dwelling, contents, vehicle, and liability.
Responds to basic claim status inquiries such as claim payment details, claim process and guidelines and Turnaround time.
Transfers calls to adjuster/different departments as applicable.
Qualifications: Higher Education Diploma with 1 - 2 years of relevant experience
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