Receiptionist

Key Responsibilities

• Welcome and assist visitors, clients, and business partners.
• Answer, screen, and forward incoming phone calls professionally.
• Manage company email inquiries and direct them to the appropriate departments.
• Maintain the reception area and ensure a positive first impression.
• Handle incoming and outgoing correspondence, courier services, and deliveries.
• Schedule meetings, appointments, and conference room bookings.
• Maintain visitor logs and office records.
• Support travel coordinators, operations, and sales teams with administrative tasks.
• Prepare documents, reports, and presentations as required.
• Coordinate with hotels, transport providers, and suppliers when necessary.
• Manage office supplies inventory and place orders when needed.
• Assist in data entry and updating customer information in company systems.
• Handle basic customer inquiries regarding tours, bookings, and company services.
• Ensure compliance with company policies and confidentiality requirements.

Required Skills & Qualifications

• Bachelor's degree or equivalent qualification preferred.
• Previous experience in reception, front office, hospitality, tourism, or administration.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal abilities.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Good organizational and multitasking skills.
• Professional appearance and attitude.
• Ability to work under pressure and manage multiple tasks efficiently.
• Knowledge of travel and tourism operations is an advantage.

Preferred Qualities

• Friendly and welcoming personality.
• Attention to detail.
• Problem-solving skills.
• Time management abilities.
• Ability to work collaboratively with different departments.

Typical Working Relationships

• Operations Team
• Sales Team
• Tour Coordinators
• Suppliers and Vendors
• Hotel Partners
• Transport Providers
• Domestic and International Clients

Ability to commute/relocate:

• Khanapara, Guwahati, Assam: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• TRAVEL AGENCY: 2 years (Required)

Language:

• English (Required)

Work Location: In person