Reception / Admin Apprentice

Chapel End Surgery, 10 Camp Hill Road, CV10 0JH

Practice Information:

We are small friendly GP practice located in Camp Hill. We aim to offer good patient care and patient services to all our patients. Our appointments are available via our online system and for elderly and vulnerable patients reception staff can assist them to book their appointments. Our practice team consists of receptionists, administrative, GPs, ANP, HCA, Practice Manager and Reception Manager. We also have other attached staff working at our practice from the PCN who care and treat our patients.

Reception / Admin Duties (the list is not exhaustive):

• Check in and book appointments using the clinical systems - front desk / telephone.
• Making registration packs.
• Organising new patient records.
• Sending out patient surveys.
• Managing incoming / outgoing post and clinical letters.
• Implementing practice policies.
• Undertaking mandatory and inhouse training as required.
• Conducting regular stock checks of clinical rooms and their contents.
• Learn how to type and send referral letters.
• Requesting electronic and manual prescriptions.
• Dealing with patient queries.
• Scanning, filing and coding onto medical records.
• Typing referral letters from a dictaphone.
• Data inputting.
• Replying to emails.
• Other associated admin duties as required.
• Learn how to record and type up minutes for meetings.
• Learn how to do clinical coding.
• Learn how to summarise medical records.
• Assist and learn how to produce blood forms for the recall system.
• Learn how to register new patients on Emis Web.
• Learn and use the clinical systems.

Training

• In house training, relevant virtual training will be offered when available via our training hub and e-learning.
• External Business Admin Level 3 training provided by the PMA Ltd.

Shifts:

Monday - Friday (mix of shifts; early starts and late finishes.

Pay: £7.55 per hour

Expected hours: 30.0 per week

Application question(s):

• What made you interested in working as a receptionist in a GP practice and completing an apprenticeship?

• What do you think are the most important responsibilities of a GP receptionist?

• Can you give an example of a time you provided good customer service or helped someone in a difficult situation?

Work Location: In person