Reception / Administration Assistant

About us

Acorn Stairlifts is a leading provider of stairlifts that enhance the independence and quality of life for our customers. With a commitment to exceptional customer service and innovative products, we have established ourselves as a trusted name in the mobility industry. Our team is dedicated to delivering outstanding support to both our customers and our colleagues, creating a workplace where professionalism and care go hand in hand.

About the role

We are seeking a reliable and organised Reception / Administration Assistant to join our team at our Belrose NSW office on a full-time basis. This is a key position that serves as the first point of contact for our customers, clients and visitors, whilst providing essential administrative support to ensure the smooth running of our operations. You will be the welcoming voice and face of Acorn Stairlifts, playing a vital role in maintaining our reputation for excellent customer service whilst managing a variety of administrative tasks that support the wider business.

Key responsibilities

• Greeting and welcoming visitors, customers and clients with a professional and friendly manner

• Managing incoming and outgoing telephone calls, taking messages and directing enquiries to the appropriate team members

• Receiving and processing mail and parcels, maintaining accurate records and logs

• Scheduling appointments and managing the office diary to ensure efficient use of resources

• Maintaining reception areas to ensure they are tidy, welcoming and well-organised

• Performing general administrative duties including data entry, filing and document management

• Supporting various departments with administrative tasks as required

• Answering customer queries and directing them appropriately to relevant departments

• Managing office supplies and ordering materials as needed

• Assisting with scheduling of site visits and product demonstrations

• Maintaining confidentiality and handling sensitive information professionally

What we're looking for

• Proven experience in a reception or administration role, preferably within a customer-facing environment
• Excellent communication skills, both written and verbal, with the ability to interact professionally with diverse groups of people
• Strong organisational abilities and the capacity to manage multiple tasks and priorities effectively
• General IT literacy
• A professional telephone manner and ability to handle customer enquiries with patience and empathy
• Attention to detail and accuracy in data entry and record-keeping
• Reliable, punctual and committed to maintaining high standards of customer service
• Ability to work independently and as part of a team
• A proactive approach to identifying and solving problems
• Preferably, experience in a sales support, customer service or mobility-related industry

What we offer

At Acorn Stairlifts, we value our employees and offer a supportive and professional working environment. We provide competitive remuneration, opportunities for professional development and training, and a workplace culture where your contributions are recognised and appreciated. We are committed to creating an inclusive workplace and encourage applications from all suitably qualified candidates.

Apply now

If you are interested in joining our team and believe you have the skills and experience we are looking for, we would like to hear from you. Please submit your application including your CV and a cover letter outlining why you are suited to this position. Only successful applicants will be contacted. Previous applicants need not reapply.