Reception / Administration - Membership Services

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About our client
Our client represents workers across Australia's offshore oil and gas industry through an industrial partnership focused on workplace representation, member support and employment conditions.
 
The office works with members, organisers, legal staff, partners, visitors and other stakeholders. Administration supports this work through membership records, correspondence, reporting, travel coordination, referrals and day-to-day office operations.
 
This role forms part of a team supporting reception, membership administration, accounts, communications and office operations, with training provided across systems, processes and member services.
 
About the opportunity
This is a full-time, office-based Administration Assistant role working Monday to Friday. You will support reception, member enquiries, records, correspondence, reporting, travel, legal documentation and office operations.
 
In this role, you will:

• Manage calls, emails, visitors and enquiries
• Build independent ownership of membership records and routine processes within 90 days
• Support organisers and legal staff with reports, referrals and travel within six months
• Maintain reception, meeting areas, supplies and office requirements
• Progress towards autonomous management of administration priorities within 12 months

Your work will include updating membership information, maintaining filing systems, preparing reports in Excel and Word, coordinating flights, accommodation and vehicle hire, preparing referral documentation and handling incoming correspondence through Outlook.
 
You will also help keep the office ready for staff and visitors by monitoring supplies, deliveries, meeting areas and equipment.
 
About you
We are seeking someone with administration and reception experience who can manage member contact, records and office requirements while maintaining confidentiality.
 
To be successful in this role, you will ideally have:

• Experience in administration, reception or office support
• Answering, screening and directing calls and emails
• Supporting members, visitors, stakeholders or delivery personnel
• Maintaining records, databases, filing and confidential information
• Working knowledge of Outlook, Word and Excel
• Experience with a CRM, membership database or similar system; NetSuite exposure is useful
• Experience preparing reports, correspondence or support documentation
• Capacity to work autonomously after training and contribute within a team
• Working rights that support long-term employment in Australia
• Willingness to undertake a medical assessment and drug and alcohol testing for employment

Experience with travel coordination or documentation supporting legal or operational teams will also be relevant.
 
What's on offer
This role provides the opportunity to take responsibility across reception, membership administration and office support rather than work within one administration stream.

You will receive training and induction covering systems, processes and the requirements of the organisation.
 
How to apply
Submit your CV outlining your experience and suitability for the role. Applications are welcome from candidates based locally or interstate.
Your application will be handled according to our privacy policy:
https://11recruitment.com.au/privacy-policy
 
Please note
This is a permanent role, and applicants must have working rights that align with long-term employment requirements in Australia.
 
Sponsorship will not be provided.