Reception / Administration Officer

About the role

The Reception/Administration Officer is the first point of contact for Carers NSW's North Sydney office, providing a professional and welcoming front-of-house service, maintaining the membership database and providing general administrative support across programs and functional groups. The role supports the smooth day-to-day operation of the office and contributes to Carers NSW's Strategic Direction.

Key responsibilities

• Act as the first point of contact for all general reception enquiries and enquiries relating to membership
• Maintain the membership database, conducting regular reviews to ensure data accuracy
• Enrol new members and coordinate the renewal process for existing members
• Greet clients and visitors to the office in a professional and friendly manner
• Manage incoming calls and distribute/take messages as required
• Organise stationery and other office consumables, and ordering as required
• Provide administrative support for programs/functional groups
• Ensure the entrance, kitchen and meeting rooms are kept tidy and well presented
• Process incoming and outgoing mail and couriers
• Maintain accurate records within the membership database and general office administrative systems

About you

• Demonstrated administrative experience
• Advanced knowledge of MS Word, Excel and Outlook
• Experience utilising database systems, such as Dynamics 365
• Certificate III in Business Administration or equivalent in a relevant discipline, or a willingness to work towards a relevant qualification
• Professional approach and attitude
• Strong organisational and time management skills with the ability to juggle multiple priorities
• Well-developed verbal and written communication skills
• A demonstrated commitment to providing quality service and work
• Strong commitment to teamwork and good practice
• National Police Check required

About us

Carers NSW's vision is for an Australia that values and supports all carers. Our work reflects our values of Carer focus, Respect, Openness & Inclusivity, and Accountability.

Additional benefits include salary sacrificing benefits, a highly supportive team environment, excellent training and development opportunities and health and wellbeing activities.

Carers NSW recognises the value of diversity in its workplace and acknowledges the contributions that people of diverse backgrounds bring to the organisation.