Reception Agent

Join our welcoming team at the historic von Trapp Family Lodge & Resort, where tradition, service, and stunning mountain views come together. We’re seeking a warm, detail-oriented Front Desk Agent to serve as the first point of contact for our guests ensuring an exceptional experience from check-in to check-out.

About the Role:
As a Front Desk Agent, you'll provide attentive service, support smooth daily operations, and act as a key communication hub between departments. This role is ideal for someone who enjoys creating memorable guest experiences and thrives in a collaborative, fast-paced hospitality environment.

Key Responsibilities:

• Greet and check in guests, ensuring accuracy in room assignments and billing
• Provide friendly, knowledgeable assistance on resort amenities, events, and activities
• Maintain thorough knowledge of resort services, family history, and local attractions
• Handle guest concerns or requests with professionalism and care
• Manage reservations, activity bookings, dining arrangements, and folio charges
• Uphold front desk cleanliness and guest confidentiality at all times
• Assist in training new team members and support communication across departments
• Maintain a $400 cash bank and follow cash/credit handling protocols
• Use systems including HOST, Shift4, OpenTable, HOTSOS, and PeakPro

Position Requirements:

• Previous front desk, guest service, or hospitality experience preferred
• Excellent communication and customer service skills
• Comfortable using computers and hotel software systems (training provided)
• Ability to multitask in a fast-paced environment
• Strong attention to detail and ability to problem-solve on the spot
• Professional, friendly, and dependable demeanor
• Ability to stand for long periods and occasionally lift up to 25 lbs
• Availability to work weekends, holidays, and varied shifts as needed

Benefits & Resort Perks:
At von Trapp Family Lodge & Resort, we value our employees and proudly offer a comprehensive benefits package to support your well-being and work/life balance. Eligible team members enjoy:

• Medical, dental, and vision insurance
• Life and disability insurance
• 401(k) with employer contribution
• Flexible Spending Accounts (medical & dependent care)
• Paid time off (2+ weeks to start)
• Bereavement leave
• Employee Assistance Program

Plus, enjoy exceptional on-property perks for you and your family:

• Free cross-country skiing, snowshoeing, disc golf, pool access, fitness center, yoga, and tennis lessons
• Annual complimentary overnight stay at the Lodge for you and a guest, including dinner and breakfast
• Free staff meal during 8-hour shifts
• 20% dining and retail discounts
• 50% off massages
• Free access to most guided property tours
• Lodging discounts for friends and family

Ready to bring your hospitality skills to a one-of-a-kind resort experience? We’d love to meet you! Apply today to be part of the von Trapp family tradition.