Reception Agent

First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:
Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:
Greet, check-in, respond to requests and settle accounts while providing exceptional service
Take initiative to add a personalized experience
Proudly promote the hotel facilities, looking for opportunities to enhance a guest s stay through up-selling

Desired Candidate Profile

Your experience and skills include:
Minimum 1 year of experience in a reception, front desk, or guest-facing hospitality role
Service-focused personality with a genuine passion for delivering exceptional guest experiences
Strong communication and interpersonal skills with the ability to engage guests professionally
Proven ability to manage check-in/check-out procedures and handle guest requests efficiently
Demonstrated experience with upselling and promoting services to enhance guest satisfaction
Excellent multitasking abilities in a fast-paced environment
Professional demeanor and polished appearance
Fluency in English; additional languages are a plus