Reception & Administration Officer

About Us:

Sinclair Contracting is a locally owned and operated fencing company based in Traralgon, proudly servicing the Gippsland region. With a strong reputation for delivering high-quality fencing and construction solutions, we are committed to safety, professionalism, and workmanship that lasts. Due to continued company growth, we are seeking an organised and professional Receptionist and Administration Officer to join our Traralgon team.

The role:

This position is the first point of contact for many of our clients and provides important day-to-day administrative support across the business. The successful applicant will work closely with the Director and other team members to ensure enquiries, client information and job documentation are managed accurately and professionally.

Key Responsibilities:

• Answer incoming telephone calls and direct enquiries to the appropriate team member.

• Respond to emails, website enquiries and general correspondence.

• Communicate professionally with clients, suppliers, contractors and other business contacts.

• Accurately record client details, site addresses, requested work and other relevant information.

• Book approved site visits in company calendars and job-management systems.

• Prepare job packs and routine job paperwork using approved company templates.

• Update calendars, registers and customer files.

• Complete general administration duties, including data entry, filing, document formatting, scanning, printing and correspondence.

• Support the Director and other team members with administrative tasks and follow-ups.

• Escalate client concerns, missing information and urgent matters to the appropriate person.

• Maintain confidentiality and handle company and client information appropriately.

Your background:

• Previous reception, customer service or administration experience.

• Professional telephone and email communication skills.

• Strong organizational and multitasking skills with attention to detail.

• Good computer skills, including Microsoft Outlook and Word.

• Accurate data-entry and record-keeping skills.

• The ability to manage competing priorities and follow tasks through to completion.

• The ability to work cooperatively with all other team members.

• Australian Drivers Licence

What we offer:

• A varied administration and customer service role.
• Full-time or part-time arrangements for the right applicant.
• An established local business based in Traralgon.
• Support from an experienced office and operational team.
• Established templates, procedures and systems.

Note: A Pre-Employment Medical Test will be required (at the cost of Sinclair Contracting) prior to the position being finalized