Reception & Administration Officer

About the role

As the first point of contact for clients, you'll play an important role in creating a welcoming and professional clinic experience. You'll work alongside Exercise Physiologists, Physiotherapists, Dietitians and other members of the team, providing reception and administrative support across a range of Allied Health services. The clinics operate in a modern, paperless environment, supported by systems and processes that make it easy for the team to work efficiently and provide a great client experience. Knowledge in allied health is highly recommended for this role.

Key responsibilities

• Welcoming clients and creating a friendly, professional first impression
• Assisting clients with appointments, referrals and general enquiries
• Supporting clients throughout their journey with AEP Health Group
• Managing appointments across multiple Allied Health practitioners
• Coordinating clinician diaries using PracSuite
• Managing cancellations, changes and appointment follow-ups
• Maintaining accurate client and appointment records
• Answering and managing phone enquiries
• Responding to emails and SMS communication
• Processing referrals, payments and other administrative tasks

About you

• Previous experience in medical or Allied Health administration
• Experience managing appointments and clinician diaries
• Experience with referrals, billing and payments
• Excellent written and verbal communication skills
• Confidence using computer and clinical administration systems
• Strong organisational and time-management skills
• Understanding of confidentiality and privacy requirements
• Friendly, approachable and professional
• Highly organised with strong attention to detail
• Able to manage competing priorities without becoming overwhelmed

Benefits

• Comprehensive onboarding and training
• Ongoing mentoring and support
• Modern, paperless clinic environment
• No weekend or after-hours work
• Free onsite parking
• Complimentary access to gym facilities
• Access to Allied Health services
• Ergonomic workstation
• Ongoing learning and professional development
• Opportunities for career progression

About us

AEP Health Group is a growing South Australian Allied Health organisation providing Exercise Physiology, Physiotherapy and Dietetics services across clinics and community. We believe that when our team enjoys coming to work, feels supported and has the opportunity to grow, it creates better outcomes for clients.