Reception & Administrative Support

Location: 500 Drury Lane, Burlington

Position Type: Full-time 1 year Contract

Salary Range: $40,000 annually

Salary Grade: Grade 2

No. of Vacancies: 01

Anticipated Start Date: September 8, 2026

Position Overview

We believe that it is through the power of our amazing people that the #YSavesLives. By joining the

Employment & Training Services team, you will contribute to making our Y the best place to work.

The Reception and Administrative Support role reports to the Program Manager, Employment Services. This position is responsible for reception and first point of contact for service users at the Burlington Employment location.

What You’ll Do:

• Provide first line customer service & answer telephone inquiries, emails and text messages from clients

• Ensure the day-to-day administrative tasks are completed in a timely and effective manner

• Enter client and account data by inputting text based and numerical information from source documents

within reasonable time limit

• Book, confirm, and proactively follow up on client appointments to ensure attendance

• Provide consistent outreach to Ontario Works clients and work collaboratively with OW Caseworkers to

support client participation in services

• Provide support for clients that use the computer in the resource room

• Refer clients to appropriate services in the community if YMCA services are not relevant

• Work hours are primarily daytime and weekdays but may require some flexible hours including some

evening hours; in office between 8:30 to 5:00 pm

What You’ll Bring:

• Two years of post-secondary education in business or office administration and/or equivalent work

experience

• Previous work experience in a fast-paced and high-volume environment will be an asset

• Exceptional computer skills (Word, Excel, and online platforms – MS Teams and Zoom).

• Knowledge of programs and services available in the community

• Excellent communication skills, both written and verbal

• Willing to work some evenings as required

Interested in applying? Please submit your resume to Program Manager, Yevheniia Tkachenko at

[email protected] by August 28, 2026.